TW Thomas Customer Reviews
Based on 182 reviews
John Lyn J.
1714033817
We've just had our bathroom completely refurbished. It wasdesigned gy Jamie in T W Thomas. He was extremely helpful and patient in helping us to choose the design and layout of the bathroom. Our bathroom fitter was Tony Fisher, he was a true perfectionist in all he did. Throughout the fitting he consulted and advised us at every stage of the job and the results are amazing and above expectation. We are so grateful to Tony for fitting our bathroom to the highest possible standard.Anne and Lyn Jones
Marian P.
1709229559
What a fabulous job done by Steve Sheppard. Bathroom looks great and we are delighted.Thanks to Emily for all her help with selection process too.
Jane W.
1706990738
We recently had our bathroom/wetroom designed for our specific needs by Marcia at TW Thomas. It was fitted beautifully and is extremely practical to use. TW Thomas staff were always friendly and helpful. I would highly recommend them.
Darren L.
1706368667
"Exceptional craftsmanship by Kerry Brereton at TW Thomas! Our fitted kitchen reconstruction, encompassing tiling, electrics, plumbing, and plastering, exceeded expectations. The work was of excellent quality, completed on time, and within budget. Highly recommended!"
Mike M.
1699863612
We recently had a new bathroom fitted by TW Thomas and the service and resulting work were first class.From entering the showroom and being given very good and impartial advice (thanks to Marcia )we chose our fittings and arranged a date for installation.The quality of materials and variation of choice was exceptional.Whatever questions we had or any changes we made during the course of dealing with TW Thomas were dealt with and with no fuss.This is our second fitting using TW Thomas and would recommend to anyone wanting a professional fitting - a quality service and company.Mike Mcnicholas
Louise W.
1699355145
I would Highly recommend TWThomas.Emily Heenan provided first rate advice on flooring and design of a three bathroom Penthouse Swansea Marina apartment. She understood our taste preferences and had a great eye for detail.Amazing service , even after the project was completed Emily’s support was second to none.Along with design and planning consultation I also asked for Builder Recommendations, with several to choose from decided on J.S Ridley Kitchens and Bathrooms.John managed the project with prompt communication, He is professional and friendly , very reliable and trustworthy. John and his team completed the entire renovation in the assigned time at a high standard from start to finish.For an effortless Renovation of your property I highly recommend John Ridley Builder and TWThomas
mal G.
1698676287
Just finished our bathroom refurbishment and we are absolutely delighted. Phil Card was our installer- what a professional he was a joy to have working in the house . He is a perfectionist and his attention to detail, and suggestions were great. Would highly recommend.
Mark J.
1697705654
Excellent Sales and after-sales care would strongly recommend TW Thomas.
Nicky P.
1697150022
Kate C.
1695811945
Very happy with Emily's advice and design expertise, which helped me get exactly the bathroom I wanted. I also commend the overall standard of service from T W Thomas, everyone responded quickly and helpfully.
mark T.
1694259164
Couldn't be happier with our new bathroom. Excellent service from Emily in designing and planning what we wanted, and recommending an outstanding fitter in Tony Fisher Home Solutions. We are over the moon with the finished product and would highly reccomend to anyone looking for a new bathroom.
Anne S.
1692461723
Just had our bath taken out and a walk in shower fitted including tiling by Sebastian Ferris. Absolutely love the result, and Sebastian and Jody come highly recommended. Emily at TW Thomas has been brilliant and organised everything plus recommended a great fitter for us!
Andrew Jones The VATman L.
1692099365
In my position as a VAT reclaim specialist I often have to contact suppliers on behalf of our clients months and sometimes years after they made purchases to request copy invoices or ask questions. This is often met with an awkward or negative response - firms have had your money ages ago, they do not care but today am delighted to say I received A1 service from Julie Edwards of T W Thomas, prompt, accurate and nothing was too much trouble. A credit to what appears to be a company with traditional standards based on great customer serviceUpdate 15/08/23 - another great experience today. Thank you Ceri Potter
Daniel james P.
1691659239
Hilary S.
1691411243
I thoroughly recommend this company. Their showroom has a great variety of bathroom styles and ideas and the staff are all very helpful with choosing the best type of bathroom, style and products without being pushy. The service is very professional and I am very pleased with the bathroom I have purchased.
LAURA J.
1691348969
Was really impressed from the design with Emily's help. Loving my illuminated mirror ❤. Super efficient and extremely prompt with keeping intouch with you.Total refurbishment, Phil installed to a very high standard, really pleased with his work. He was friendly, arrived on time, extremely tidy and cleaned up every day before leaving. No complaints at all.
Helen T.
1689959446
Phil recently renewed mother's bathroom to a very high standard, she was over the moon with the attention to detail and professionalism.Phil kept my mother informed at ever stage of the renovation and we both would highly recommend Phil.Thanks very much from the family.
Steve T.
1689493962
Recently had a total bathroom re fit through TW Thomas and recommended fitter.The whole experience from start to finish was first class.Received excellent initial advice from Emily in the showroom , all other queries & alterations dealt with promptly.The fitting was completed by Seb , who did a fantastic job. Very happy !
Carol D.
1687173682
Recently, we had a shower installed by T. W. Thomas, Swansea.Firstly, the planning and installation was done efficiently, professionaly, by Mr Nigel Hann of T W Thomas.Secondly, the actual installation was installed by Mr John Ridley of J. S. Ridley. The work undertaken by John, was of an exceptional standard and completed within the planned time frame.I have no hesitation in recommending J. S. Ridley in undertaking work of this nature.Finally - thanks to all involved in the project.
Paul P.
1686301991
The best service and help is always available here.😊
Kevin C.
1679589836
Sally E.
1678360565
I ordered my new en suite bathroom with T W Thomas as my sister highly recommended them for the quality of both the product and the fitting work.The bathroom fitters, Lino and Beau, completed my bathroom on Tuesday. They've done a fantastic job. Hard workers, very efficient, friendly and very tidy too. They are a credit to the company. I'd highly recommend them, including the plasterer, whose name I've unfortunately forgotten.I'd also like to pass on my thanks to Larry in the showroom. He was very knowledgeable and helpful. He immediately saw how the en suite room could be better utilised, and the completed room looks so, so much better than the original. We are delighted with it.
Deva S.
1677773578
TWThomas Bathroom Shop is a great choice for anyone looking to design or remodel their bathroom. Larry was very helpful and knowledgeable and provided an excellent sevice for us.He was always happy to address any questions we had during the process and make changes to suit our needs.
JOAN R.
1674911799
helen B.
1674385089
We wanted to change (in part) our ensuite bathroom in our new build home - keeping some wall tiles, the toilet and the floor tiles - and changing the shower area, wash basin and heated towel rail. After looking in several places and not getting any help we were recommended to T W Thomas. Marcia could not have been more helpful - the service and advice was fantastic. We used their recommended installer - Tony Fisher. We had to wait a good while for him to do the job, but he always kept us updated on timescales and coordinated with Marcia for deliveries etc. Worth waiting for - he and Mark have done an excellent job and were very neat and tidy workers. Delighted with the finished job. Tony also showed me how I could fix a problem with shadow cracks between the floor tiles that had irritated me every day since they were laid 3 years ago (by a company that refused to fix the problem). Have followed Tony's advice and so pleased I did as problem solved!! Would 100% recommend.
Kathleen B.
1670574549
Simply the best. Bathroom and cloakroom designed in detail with Marcia who took time to walk round the impressive showroom explaining the key features of each product. Plans were very detailed and considered my needs and budget. Products from tiles to fittings were high quality and ongoing after sales service outstanding. Could not be better.
Ken D.
1669456819
Charlie J.
1667046887
Highly recommended along with the plumbing and heating company, Hot or What who fitted our new bathroom. T W Thomas supplied excellent an excellent quality new bathroom suite, fab assistance re the design, nothing was too much trouble.
philip L.
1664781313
We were looking to refurbish a main bathroom and an en-suite. We'd been looking around many other stores but as soon as we sat down with Andrew to plan and price it up up we felt very comfortable and confident. The quality and the prices are great. We had an issue with a product which was not TW Thomas's fault. Andrew was very helpfull to us to get it sorted which you wouldn't get that service from other stores especially the national one's. I would definitely recommend them to anyone. Top marks
Mary B.
1660231422
Very helpful staff in store.
David E.
1659520383
Wanted to upgrade our en suite, and struggling with range of options. TW Thomas have excellent ranges on display - better than looking at a catalogue - and Andrew was particularly helpful in advising on choice of fittings, flooring, tiles colours etc. Clearly knows his stuff! Stored product till we were ready, and delivered on date agreed. Excellent service.
Victoria M.
1657796906
From design to final installation the whole process was seamless and stress free. Andrew designed a beautiful bathroom and recommended an excellent fitter (Seb Ferris).Very happy customers would highly recommend TW Thomas and Seb Ferris.
R S.
1656588742
Have just refurbished two bathrooms and the service from start to finish has been faultless. Really easy company to deal with and they made the process as seamless as possible. Excess products were refunded without any quibbles (eg tiles) and products swapped, to accommodate an unforeseen change of plan, without any issues. TW Thomas also liaised well with the bathroom fitter such that we did not need to worry about stock arriving in time etc. Nigel is very knowledgeable and the delivery staff are friendly and professional too. It’s probably possible to source some of the items slightly more cheaply by shopping around on the internet but based on this experience the value added by TW Thomas has far outweighed any nominal saving in this respect and we would now consider it a false economy (in time and money). We will definitely use this company again.
Simon L.
1656526424
We were building the house of our dreams and needed to get our bathrooms right …Andrew at Tw Thomas was an absolute expert and was incredibly helpful and patient - ultra supportive - and happy to swap and change and advise . Not easy when we didn’t have a clear vision !But having found the right products for our budget it needs INFINITE detail and knowledge - a bath or a shower might be a big decision - but the wastes / outlets / valves - and connections arent the obvious elements - but they are vital ! Andrew is totally amazing in getting it 100% right - sooooo grateful to have found a bathroom and fixtures expert who is kind compassionate and considerate - and the follow up service for any concerns is absolutely second to none !We were building 70 miles away - and had to have it right …. Huge thanks100% would promote TW Thomas - simply the best . The order and accuracy was totally amazing !
Martin T.
1655303086
I can't begin to describe how TW Thomas transformed the whole process of redesigning, procuring and implementing our new bathrooms;But I’ll try;After some months of visits to showrooms and with a mounting collection of brochures, we met Jamie Whitton at TW Thomas in Swansea and our lives were changed. His facility with TW Thomas’ bathroom design software led us quickly to millimetre-accurate models of our bathroom spaces. As he had precise digital models of their wide range of fixtures, fittings and tiles, he quickly produced colour 3-D rendered models of our bathrooms, enabling us to spot optimum placement of fixtures and fittings and rapidly try alternatives.His comprehensive knowledge of suppliers, construction quality, durability and delivery quickly resolved our questions and gave rise to unforeseen opportunities.The detailed plans and 3-D views he provided were brought exactly to life by our bathroom fitters, as they had already ironed out any logistical problems.That our new bathrooms precisely match the 3-D views he produced is testament to the software that TW Thomas uses and to the processes that maintain and update the huge portfolio of supplier fixtures and fittings and, of course particularly upon the skill and knowledge of the operator.I certainly wouldn’t go anywhere else other than TW Thomas.Martin Thompson
Shevanigans
1651299431
From first visit to the showroom to bathroom refit being completed, it was a pleasure to deal with TW Thomas (in particular,Andrew).Everything was timed to perfection and faultless.We also wanted to thank Kelvin, the fitter recommended, who’s workmanship was superb.Nick and Bronnie
Cuan O.
1650046835
Great staff and service
Ant H.
1646326894
The level of service provided by Andrew and his team at TW Thomas really is second to none. Andrew put together our initial design, provided excellent product recommendations, dealt with changes and amendments with speed and courtesy (even during the installation!) and found us great fitters - Lino and his team - who've carried out a lovely installation and have been friendly and professional throughout. I'm so pleased we chose TW Thomas over the big chain stores - the difference really is noticeable. All in all, we're absolutely delighted with our new shower room, although with a house full of kids, I just wish I could bloody get in it at some point...
Mark D.
1646321383
I have recently used TW Thomas as we have renovated 2 bathrooms. Andrew designed the 2 rooms which and has an exceptional eye for detail. The quality, choice and customer service is excellent. The pricing is very competitive.
Greg H.
1645184812
After some delays in getting the project started, T W Thomas worked extremely hard to get the project moving with great follow-up from the team.The final result has been wonderful, and I would recommend them to anyone looking for ‘Premium’ bathroom suites.Polite and professional from start to finish, with real interest and care provided to customers.
Bernard M.
1644845311
Good service, not pushy, left to make your own decision. Take your measurements and they will plan your layout with suggested options.
Sue Rees A.
1643737879
Upon arriving back to Swansea, I was keen to find a new bathroom suite but wanted something different. I came across TW Thomas and after meeting Andrew I can honestly say the service has been outstanding. Not only the quality of the products but Andrew's knowledge and recommendations were second to none. If you are looking for a quality product with the support of an established business then look no further.Like they say buy cheap buy twice.
michelle S.
1638633049
Great experience enjoyed choosing my kitchen. Staff very helpful and accommodating would highly recommend
Luke C.
1636632889
Excellent very pleased with our new bathroom , big thanks to Andrew for the design and service received.
Mari C.
1633773239
Shima W.
1633609306
I would highly recommend Andrew and the team at TW Thomas to anyone local wanting to renovate their bathroom. Andrew was so patient with me and helped me in every way to achieve the desired outcome for our bathroom and cloakroom refit. His recommended installer Chris Ellis was also amazing and him and his team fitted our bathroom to a very high standard. Andrew has also been amazing regarding aftercare advice and resolving any minor issues or questions relating to the products. TW Thomas have an amazing choice of bathroom furniture and tiles and I would recommend them to everyone
