TW Thomas Customer Reviews

You are here: Home / TW Thomas Customer Reviews
Leigh H.
Leigh H.
16:59 23 Oct 20
The quality of service from bathroom design through to outstanding after sales support has been exemplary.Jamie and Adam were both incredibly helpful and professional and went the extra mile in helping us get our new bathroom designed, installed and looking great.I would have no hesitation in recommending TWThomas to anyone who wants high quality products, professional modern design and support underpinned by old fashioned caring customer service.Well done to all who helped us.
Praveen E.
Praveen E.
09:31 04 Oct 20
The shop is nice and clean. The staff are friendly and welcoming. They know and understand the requirements of the customers. They help in finding alternatives and update if any offers come by. I would recommend the store to friends. They offer plenty of ideas and choice. The help with design and the visual displays presented how the bathroom will look was good.
Allison W.
Allison W.
14:06 30 Sep 20
I bought my bathroom and furniture from Andrew at T W THOMAS, and to say he has the "patience of a Saint" is an under statement.Nothing was to much trouble and although I asked numerous questions via the telephone, email or in person, Andrew always made time to answer, reassure me and to give me guidance.During lock down when everything went on stop, I was contacted and updated as and when by the staff at T W THOMAS.And when my bathroom was delivered and paid for, Andrew continued to advise and reassure through the fitting process.
Geoff W.
Geoff W.
10:22 30 Sep 20
Great service and knowledgeable staff
Muyassar Al K.
Muyassar Al K.
10:34 05 Sep 20
TWThomas are the best in the business for Bathrooms and tiles. I have used them to design and fit 4 bathrooms for me and they excel everytime. I just needed my measurments and they designed the perfect bathrooms to accommodate the space, restrictions and budgets. And if things werent right, they went out of their way to replace even during public holidays. I cant thank Andrew & team enough. Highly recommend !
Patticia J.
Patticia J.
18:05 30 Aug 20
Liked it so much ,excellent selection so good I ordered a new kitchen
David T.
David T.
07:41 30 Aug 20
richard
richard
22:40 20 Aug 20
This is our second bathroom fromTW Thomas, and we are delighted with the whole package. The initial design completed by Andrew enabled us to see what the finished article would look like, and I must say the finished product has not disappointed.Our experience from start to finish has been first class, the tiler and plumber recommended by TW Thomas were outstanding, the standard of work was exemplary, and nothing was to much trouble.Another happy customer. Thank you.
Beryl G.
Beryl G.
10:21 05 Aug 20
Thoroughly enjoyed my experience while renovating my house, brilliant service and the CAD images were very helpful, as was the labeling of all the products ordered so my builders knew where things went. Jamie Whitton my main contact could not have been more helpful. Would highly recommend TW Thomas to all my friends
Greg H.
Greg H.
12:58 19 Jul 20
Nicest features I've seen, pricey, but nice. Sales team are very considerate and professional
Clive W.
Clive W.
09:44 20 Mar 20
T.W. Thomas have just fitted a brand new en-suite in our apartment and we are over the moon with the result . Every single aspect of the process has been a pleasure , from the first time we walked into the showroom , right through to saying goodbye to the fantastic fitting team on completion . Many thanks to all involved , especially Andrew Thomas , for his great planning, and help and advice choosing all the items . Looks like we'll have to have the main bathroom done next !
David J.
David J.
10:49 26 Feb 20
Really helpful and knowledgeable staff. Nigel gave great advice and sorted out our new bathroom. We'll be back for en suite and downstairs loo!
Andrew J.
Andrew J.
10:55 12 Feb 20
In my position as a VAT reclaim specialist I often have to contact suppliers on behalf of our clients months and sometimes years after they made purchases to request copy invoices or ask questions. This is often met with an awkward or negative response - firms have had your money ages ago, they do not care but today am delighted to say I received A1 service from Julie Edwards of T W Thomas, prompt, accurate and nothing was too much trouble. A credit to what appears to be a company with traditional standards based on great customer service
Helen S.
Helen S.
18:11 05 Feb 20
Over the last 3 years I have completely redone my bathroom and cloakroom, and also updated my ensuite. Each time I have had superb service from TW Thomas. I have dealt mainly with Andrew Thomas and Nigel Hann and have found all the staff to be very approachable, knowledgeable and helpful. Andrew went the extra mile to source a small basin with storage which I had seen online but preferred to buy from TW Thomas due to their excellent service previously. They also recommended a bathroom fitter (Garry Mcavoy) who has achieved an exceptional finish in each room.If I had another bathroom I would definitely use TW Thomas again!
Michael C.
Michael C.
20:44 04 Feb 20
Just experienced a total refurbishment to our bathroom. I am very pleased with the quality of the products and thanks to Craig for his ideas and designs. Plenty of choice at the showroom with very helpful and knowledgeable staff. Our fitter Tony Fisher is very professional in his work and is carried out to the highest standard. Tony’s attention to detail is second to none. Our plumber Mark Morgan did a superb job in making the pipes “disappear “.What a great team.
Phil R.
Phil R.
17:56 30 Jan 20
Fantastic choice and a great service (and after service). They really know their stuff and go the extra mile for the customer :-)
wilbow72
wilbow72
17:40 30 Jan 20
Customer Service second to none.
David H.
David H.
15:58 30 Jan 20
Really good customer service - helping with design and specification, how to weigh up the pros and cons of particualr choices, patient, flexible, willing to negotiate and an excellent showroom. Long established family firm with plenty of return custom.
Rosemary W.
Rosemary W.
17:22 12 Jan 20
Really helpful with bathroom design. Lovely products. Not cheap but good value for money.
Victoria A.
Victoria A.
12:21 30 Dec 19
Couldn't rate Andrew and his team enough, from the design stage to liaising with our builders to ensure all connections were in place. We had a slight issue with the shower screen having a mark, it was replaced immediately without question. Customer service was exceptional and the quality of the products excellent. Will definitely be returning for our next bathroom.
ian R.
ian R.
19:25 15 Dec 19
Some 18months ago we had our en-suite and then main bathroom completely stripped out and refitted. Craig did a great job in planning the new layouts and was very patient in helping us to decide on the type of units, tiles etc. required and dealing with the ordering and delivery process. Even though we had an initial problem with a shower base Marcia was on hand to ensure that the issue was resolved to our entire satisfaction. I can thoroughly recommend T W Thomas as they go the extra mile to ensure a great customer experience.Furthermore they recommended Tony Fisher Home Solutions who undertook the entire renovations. Tony takes great pride in undertaking the work to the highest standard and we found his advice, together with his joinery, tiling and bathroom fitting skills to be first class. Working closely with Tony was Mark Morgan who undertook all the plumbing work and together they are a formidable team whose skills are in great demand.
Peter S.
Peter S.
16:44 05 Dec 19
Our 22-year-old bathroom looked its age and was in urgent need of an overhaul.We looked at lots of different suppliers/ showrooms before finally settling on TW Thomas. Jamie guided us expertly through various options with a product knowledge that was superb. He resolved any issues we had with due care, working with our amazing fitter/ installer Tim to get the result we wanted and sourcing variants of standard designs. .We could not be more pleased with the outcome! The before/after pictures are amazing.We didn’t really have to worry about anything with the two of them taking on all aspects of the job....making it hassle free for us... other than picking up the bill at the end of it all. A job really well done...Thank you.....
Stacey W.
Stacey W.
22:09 03 Dec 19
Went to T W Thomas with an idea of what we wanted and were thrilled to be able to purchase all items for complete bathroom refit from one supplier that kept us informed, answered queries, checked specifications and compatibilities of items being sold to ensure they were suitable for existing heating system etc. We were extremely pleased with the service we received - nothing was too much trouble and queries were always responded to. Andrew was great, really helpful - could not have asked for more. Would recommend highly to friends and family.
Paul K.
Paul K.
11:18 29 Nov 19
As always, 5 star service from Marcia and her team, and from her recommended bathroom installer, Seb Ferris. The project was to fully renovate (back to bare walls), and convert, a tired old bathroom into a state of the art walk in shower room, to enable my brother (who has dexterity issues) to use more safely. Due to my brother having a certain period of care home respite, we only had a small window of opportunity to get the installation done, and Marcia trawled her recommended installer list and secured Seb's services. Marcia drew the plans up, ordered all goods, and had them delivered on time. Seb did the rest, apart from sub-contracting a plasterer, electrician, and flooring specialist, all of whom's work was also 5 star! Absolutely delighted with the end result, fabulous wet room, all waste materials removed and house left spick & span, you wouldn't know works had been carried out. Downstairs loo next, why shop around, T W Thomas & Seb already booked!!
Gill J.
Gill J.
16:01 26 Sep 19
Alison D.
Alison D.
17:54 18 Sep 19
I was looking for a complete new bathroom and only had a general idea of what I wanted. I went to TW Thomas on the recommendation of my builder who spoke very highly about their choice and service.I was helped by Andrew, who from the outset couldn’t have been more helpful, professional and friendly.His knowledge was second to none, he designed my perfect bathroom, which I had the chance to view using their 3D system which was excellent, and for a fraction of the cost of some others I’d seen. I wouldn’t hesitate to recommend TW Thomas or Andrew to anyone. One very happy customer.
John D.
John D.
20:34 30 Aug 19
Great service not cheap but excellent quality
paul P.
paul P.
15:30 20 Aug 19
What a selection !!!!!
Ruth D.
Ruth D.
10:48 24 Jun 19
I don't often write reviews but the experience I had at TW Thomas is definitely worth writing about. Customer service and quality of product are often the only factors which set you apart from the competition and they definitely achieved both of these. Every member of staff that we came into contact with was exceptionally helpful and the entire process was smooth and stress free. Andrew was always able to find alternatives to keep us within budget and although we changed our minds a couple of times on the items we'd purchased they were exchanged without any hesitation. I can't recommend these guys highly enough!
S D.
S D.
18:32 20 Jun 19
The whole experience was seamless. I measured the bathroom and wrote a list with the type of products that I wanted. Within a couple of days, Andrew had built me a full quotation by item. I visited the store and we ran through the quotation, item by item, agreeing or amending each. Andrew listened to all of my comments and provided helpful suggestions. I paid a deposit and didn't need to pay the balance until the goods were delivered on the date requested by the plumber. With a couple of very small exceptions, every item was delivered as agreed. Where there was a delay to delivery on a couple of minor special order items, Andrew kept me fully up to date and got the plumber's agreement to come back at a later date before sharing the news with me.
rob R.
rob R.
10:54 20 Jun 19
Excellent service
Robert G E.
Robert G E.
10:54 20 Jun 19
Excellent service from start to finish. The Expert help provided by Andrew Thomas, which was second to none and we can't thank them enough for their help from the planning and choice for the bathroom and ensuite that they helped us with. Happy to recommend them to all.
Isobel G.
Isobel G.
06:59 21 Apr 19
Excellent service, help and cooperation from start to finish. Excellent installer in Chris and Andrew Thomas really knows his stuff and was always prompt with advice and suggestions. Altogether a pleasant creative process
Joan H.
Joan H.
08:16 26 Mar 19
TWThomas has been our ' go to' bathroom store for years. Their knowledge of products and technical information is immense. We say thank you, especially to Andrew and Marcia, for guiding us through two bathrooms and a cloakroom!Joan & Steve Henry
Craig P.
Craig P.
15:22 20 Mar 19
Emma P.
Emma P.
11:58 16 Mar 19
Very experienced and friendly.Nothing is too much trouble and always happy to help.
Michelle W.
Michelle W.
16:08 15 Mar 19
Lovely staff, fab service and I am thoroughly pleased with my new bathroom which Andrew designed for me. Got everything I needed under one roof.
sebastian F.
sebastian F.
20:48 14 Mar 19
Omg this place blows my mind it's so awesom I just love the staff they are so friendly and helpful there's nothing they don't know about bathrooms
Sue K.
Sue K.
09:53 14 Mar 19
i have an upper limb disability and needed advice and guidence to get the right bathroom for my unusual requirments.. TW Thomas provided this, researching products for me and finding very specific items. They advised me on the practicality of my proposed bathroom plan. Their pricing was competitive and the products excellent quality. If you are looking for a bathroom to last with service and support this company far outshines and internet based options
Hayley W.
Hayley W.
18:56 12 Mar 19
5 star service from the whole team.We searched around and didn't find anything as good as they offered. We paid a bit more than what we planned however it was well worth it!From the planning to the fitting and quality of the kithen.The fitter which we had, Andrew Walters could not do enough for us. He is very friendly , reliable & a hard worker overall. He advises little things which really finish the kitchen, with the experience that he has.Be warned he is a tea pot mind lol.Excellent Service & very pleased with the end resultThank you to all the team!The Watkins family !
Stephen R.
Stephen R.
14:07 29 Jan 19
Very good work and my new bathroom is fab.
Alan B.
Alan B.
18:12 18 Dec 18
Thank you to T W Thomas for the supply of a high quality bathroom. Many thanks to Craig for his help and guidance given to us enabling us to make the right choice. Thanks also to Nigel for his help. T W Thomas were recommended to us by Tony Fisher (bathroom fitter) who we have known for many years and who has done work previously for us and friends and family. As always his work was of a first class service and finish. Excellent service all round.
stewart L.
stewart L.
17:52 14 Dec 18
we decided that it was time to finally sort our bathroom out so went to a couple of show rooms we then went to Tw Thomas then we introduced our selves to Adam with his expertize and advice we decided on the suite /wall tiles and floor tiles he then recommended an installer Tony fisher not long after tony made arrangements to come and take a look he then gave us a start date which we were very happy with.well a couple of weeks ago it was all finished and what a difference such a transformation.special thanks to Adam for all his help and advise and to Tony Fisher for installation what a craftsman would highly recommend both Tony and TW ThomasStewartcwmgwrach
James R.
James R.
19:34 08 Nov 18
Would recommend TW Thomas to anyone. Andrew T was fabulous throughout our bathroom refurbishment. He provided excellent advice on the fixtures/fittings and all items ordered were quality, competitively priced and arrived as ordered. Our fitter couldn’t speak highly enough of them either which also says a lot! Thanks again Andrew! 👍
Mark R.
Mark R.
19:31 24 Oct 18
Outstanding service and quality products.After purchasing 2 complete bathrooms and tiles over the last 2 years I can only thank you all at TW Thomas and commend Adam Tweed for the design of the Two bathrooms which was supply only.The 2 completed bathrooms have the wow factor.The after sales service is second to none. Any issues are dealt with promptly and efficiently without the need to contact the company's.I would highly recommend to anyone.
Jane K.
Jane K.
09:50 05 Oct 18
Highly recommended
Dave D.
Dave D.
13:40 04 Oct 18
Modern excellent quality.