TW Thomas Customer Reviews

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Marian P.
Marian P.
17:59 29 Feb 24
What a fabulous job done by Steve Sheppard. Bathroom looks great and we are delighted.Thanks to Emily for all her help with selection process too.
Jane W.
Jane W.
20:05 03 Feb 24
We recently had our bathroom/wetroom designed for our specific needs by Marcia at TW Thomas. It was fitted beautifully and is extremely practical to use. TW Thomas staff were always friendly and helpful. I would highly recommend them.
Darren L.
Darren L.
15:17 27 Jan 24
"Exceptional craftsmanship by Kerry Brereton at TW Thomas! Our fitted kitchen reconstruction, encompassing tiling, electrics, plumbing, and plastering, exceeded expectations. The work was of excellent quality, completed on time, and within budget. Highly recommended!"
Mike M.
Mike M.
08:20 13 Nov 23
We recently had a new bathroom fitted by TW Thomas and the service and resulting work were first class.From entering the showroom and being given very good and impartial advice (thanks to Marcia )we chose our fittings and arranged a date for installation.The quality of materials and variation of choice was exceptional.Whatever questions we had or any changes we made during the course of dealing with TW Thomas were dealt with and with no fuss.This is our second fitting using TW Thomas and would recommend to anyone wanting a professional fitting - a quality service and company.Mike Mcnicholas
Louise W.
Louise W.
11:05 07 Nov 23
I would Highly recommend TWThomas.Emily Heenan provided first rate advice on flooring and design of a three bathroom Penthouse Swansea Marina apartment. She understood our taste preferences and had a great eye for detail.Amazing service , even after the project was completed Emily’s support was second to none.Along with design and planning consultation I also asked for Builder Recommendations, with several to choose from decided on J.S Ridley Kitchens and Bathrooms.John managed the project with prompt communication, He is professional and friendly , very reliable and trustworthy. John and his team completed the entire renovation in the assigned time at a high standard from start to finish.For an effortless Renovation of your property I highly recommend John Ridley Builder and TWThomas
mal G.
mal G.
14:31 30 Oct 23
Just finished our bathroom refurbishment and we are absolutely delighted. Phil Card was our installer- what a professional he was a joy to have working in the house . He is a perfectionist and his attention to detail, and suggestions were great. Would highly recommend.
Mark J.
Mark J.
08:54 19 Oct 23
Excellent Sales and after-sales care would strongly recommend TW Thomas.
Nicky P.
Nicky P.
22:33 12 Oct 23
Kate C.
Kate C.
10:52 27 Sep 23
Very happy with Emily's advice and design expertise, which helped me get exactly the bathroom I wanted. I also commend the overall standard of service from T W Thomas, everyone responded quickly and helpfully.
mark T.
mark T.
11:32 09 Sep 23
Couldn't be happier with our new bathroom. Excellent service from Emily in designing and planning what we wanted, and recommending an outstanding fitter in Tony Fisher Home Solutions. We are over the moon with the finished product and would highly reccomend to anyone looking for a new bathroom.
Anne S.
Anne S.
16:15 19 Aug 23
Just had our bath taken out and a walk in shower fitted including tiling by Sebastian Ferris. Absolutely love the result, and Sebastian and Jody come highly recommended. Emily at TW Thomas has been brilliant and organised everything plus recommended a great fitter for us!
Andrew Jones The VATman L.
Andrew Jones The VATman L.
11:36 15 Aug 23
In my position as a VAT reclaim specialist I often have to contact suppliers on behalf of our clients months and sometimes years after they made purchases to request copy invoices or ask questions. This is often met with an awkward or negative response - firms have had your money ages ago, they do not care but today am delighted to say I received A1 service from Julie Edwards of T W Thomas, prompt, accurate and nothing was too much trouble. A credit to what appears to be a company with traditional standards based on great customer serviceUpdate 15/08/23 - another great experience today. Thank you Ceri Potter
Daniel james P.
Daniel james P.
09:20 10 Aug 23
Hilary S.
Hilary S.
12:27 07 Aug 23
I thoroughly recommend this company. Their showroom has a great variety of bathroom styles and ideas and the staff are all very helpful with choosing the best type of bathroom, style and products without being pushy. The service is very professional and I am very pleased with the bathroom I have purchased.
LAURA J.
LAURA J.
19:09 06 Aug 23
Was really impressed from the design with Emily's help. Loving my illuminated mirror ❤. Super efficient and extremely prompt with keeping intouch with you.Total refurbishment, Phil installed to a very high standard, really pleased with his work. He was friendly, arrived on time, extremely tidy and cleaned up every day before leaving. No complaints at all.
Helen T.
Helen T.
17:10 21 Jul 23
Phil recently renewed mother's bathroom to a very high standard, she was over the moon with the attention to detail and professionalism.Phil kept my mother informed at ever stage of the renovation and we both would highly recommend Phil.Thanks very much from the family.
Steve T.
Steve T.
07:52 16 Jul 23
Recently had a total bathroom re fit through TW Thomas and recommended fitter.The whole experience from start to finish was first class.Received excellent initial advice from Emily in the showroom , all other queries & alterations dealt with promptly.The fitting was completed by Seb , who did a fantastic job. Very happy !
Carol D.
Carol D.
11:21 19 Jun 23
Recently, we had a shower installed by T. W. Thomas, Swansea.Firstly, the planning and installation was done efficiently, professionaly, by Mr Nigel Hann of T W Thomas.Secondly, the actual installation was installed by Mr John Ridley of J. S. Ridley. The work undertaken by John, was of an exceptional standard and completed within the planned time frame.I have no hesitation in recommending J. S. Ridley in undertaking work of this nature.Finally - thanks to all involved in the project.
Paul P.
Paul P.
09:13 09 Jun 23
The best service and help is always available here.😊
Kevin C.
Kevin C.
16:43 23 Mar 23
Sally E.
Sally E.
11:16 09 Mar 23
I ordered my new en suite bathroom with T W Thomas as my sister highly recommended them for the quality of both the product and the fitting work.The bathroom fitters, Lino and Beau, completed my bathroom on Tuesday. They've done a fantastic job. Hard workers, very efficient, friendly and very tidy too. They are a credit to the company. I'd highly recommend them, including the plasterer, whose name I've unfortunately forgotten.I'd also like to pass on my thanks to Larry in the showroom. He was very knowledgeable and helpful. He immediately saw how the en suite room could be better utilised, and the completed room looks so, so much better than the original. We are delighted with it.
Deva S.
Deva S.
16:12 02 Mar 23
TWThomas Bathroom Shop is a great choice for anyone looking to design or remodel their bathroom. Larry was very helpful and knowledgeable and provided an excellent sevice for us.He was always happy to address any questions we had during the process and make changes to suit our needs.
JOAN R.
JOAN R.
13:16 28 Jan 23
helen B.
helen B.
10:58 22 Jan 23
We wanted to change (in part) our ensuite bathroom in our new build home - keeping some wall tiles, the toilet and the floor tiles - and changing the shower area, wash basin and heated towel rail. After looking in several places and not getting any help we were recommended to T W Thomas. Marcia could not have been more helpful - the service and advice was fantastic. We used their recommended installer - Tony Fisher. We had to wait a good while for him to do the job, but he always kept us updated on timescales and coordinated with Marcia for deliveries etc. Worth waiting for - he and Mark have done an excellent job and were very neat and tidy workers. Delighted with the finished job. Tony also showed me how I could fix a problem with shadow cracks between the floor tiles that had irritated me every day since they were laid 3 years ago (by a company that refused to fix the problem). Have followed Tony's advice and so pleased I did as problem solved!! Would 100% recommend.
Kathleen B.
Kathleen B.
08:29 09 Dec 22
Simply the best. Bathroom and cloakroom designed in detail with Marcia who took time to walk round the impressive showroom explaining the key features of each product. Plans were very detailed and considered my needs and budget. Products from tiles to fittings were high quality and ongoing after sales service outstanding. Could not be better.
Ken D.
Ken D.
10:00 26 Nov 22
Charlie J.
Charlie J.
12:34 29 Oct 22
Highly recommended along with the plumbing and heating company, Hot or What who fitted our new bathroom. T W Thomas supplied excellent an excellent quality new bathroom suite, fab assistance re the design, nothing was too much trouble.
philip L.
philip L.
07:15 03 Oct 22
We were looking to refurbish a main bathroom and an en-suite. We'd been looking around many other stores but as soon as we sat down with Andrew to plan and price it up up we felt very comfortable and confident. The quality and the prices are great. We had an issue with a product which was not TW Thomas's fault. Andrew was very helpfull to us to get it sorted which you wouldn't get that service from other stores especially the national one's. I would definitely recommend them to anyone. Top marks
Mary B.
Mary B.
15:23 11 Aug 22
Very helpful staff in store.
David E.
David E.
09:53 03 Aug 22
Wanted to upgrade our en suite, and struggling with range of options. TW Thomas have excellent ranges on display - better than looking at a catalogue - and Andrew was particularly helpful in advising on choice of fittings, flooring, tiles colours etc. Clearly knows his stuff! Stored product till we were ready, and delivered on date agreed. Excellent service.
Victoria M.
Victoria M.
11:08 14 Jul 22
From design to final installation the whole process was seamless and stress free. Andrew designed a beautiful bathroom and recommended an excellent fitter (Seb Ferris).Very happy customers would highly recommend TW Thomas and Seb Ferris.
R S.
R S.
11:32 30 Jun 22
Have just refurbished two bathrooms and the service from start to finish has been faultless. Really easy company to deal with and they made the process as seamless as possible. Excess products were refunded without any quibbles (eg tiles) and products swapped, to accommodate an unforeseen change of plan, without any issues. TW Thomas also liaised well with the bathroom fitter such that we did not need to worry about stock arriving in time etc. Nigel is very knowledgeable and the delivery staff are friendly and professional too. It’s probably possible to source some of the items slightly more cheaply by shopping around on the internet but based on this experience the value added by TW Thomas has far outweighed any nominal saving in this respect and we would now consider it a false economy (in time and money). We will definitely use this company again.
Simon L.
Simon L.
18:13 29 Jun 22
We were building the house of our dreams and needed to get our bathrooms right …Andrew at Tw Thomas was an absolute expert and was incredibly helpful and patient - ultra supportive - and happy to swap and change and advise . Not easy when we didn’t have a clear vision !But having found the right products for our budget it needs INFINITE detail and knowledge - a bath or a shower might be a big decision - but the wastes / outlets / valves - and connections arent the obvious elements - but they are vital ! Andrew is totally amazing in getting it 100% right - sooooo grateful to have found a bathroom and fixtures expert who is kind compassionate and considerate - and the follow up service for any concerns is absolutely second to none !We were building 70 miles away - and had to have it right …. Huge thanks100% would promote TW Thomas - simply the best . The order and accuracy was totally amazing !
Martin T.
Martin T.
14:24 15 Jun 22
I can't begin to describe how TW Thomas transformed the whole process of redesigning, procuring and implementing our new bathrooms;But I’ll try;After some months of visits to showrooms and with a mounting collection of brochures, we met Jamie Whitton at TW Thomas in Swansea and our lives were changed. His facility with TW Thomas’ bathroom design software led us quickly to millimetre-accurate models of our bathroom spaces. As he had precise digital models of their wide range of fixtures, fittings and tiles, he quickly produced colour 3-D rendered models of our bathrooms, enabling us to spot optimum placement of fixtures and fittings and rapidly try alternatives.His comprehensive knowledge of suppliers, construction quality, durability and delivery quickly resolved our questions and gave rise to unforeseen opportunities.The detailed plans and 3-D views he provided were brought exactly to life by our bathroom fitters, as they had already ironed out any logistical problems.That our new bathrooms precisely match the 3-D views he produced is testament to the software that TW Thomas uses and to the processes that maintain and update the huge portfolio of supplier fixtures and fittings and, of course particularly upon the skill and knowledge of the operator.I certainly wouldn’t go anywhere else other than TW Thomas.Martin Thompson
Shevanigans
Shevanigans
06:17 30 Apr 22
From first visit to the showroom to bathroom refit being completed, it was a pleasure to deal with TW Thomas (in particular,Andrew).Everything was timed to perfection and faultless.We also wanted to thank Kelvin, the fitter recommended, who’s workmanship was superb.Nick and Bronnie
Cuan O.
Cuan O.
18:20 15 Apr 22
Great staff and service
Ant H.
Ant H.
17:01 03 Mar 22
The level of service provided by Andrew and his team at TW Thomas really is second to none. Andrew put together our initial design, provided excellent product recommendations, dealt with changes and amendments with speed and courtesy (even during the installation!) and found us great fitters - Lino and his team - who've carried out a lovely installation and have been friendly and professional throughout. I'm so pleased we chose TW Thomas over the big chain stores - the difference really is noticeable. All in all, we're absolutely delighted with our new shower room, although with a house full of kids, I just wish I could bloody get in it at some point...
Mark D.
Mark D.
15:29 03 Mar 22
I have recently used TW Thomas as we have renovated 2 bathrooms. Andrew designed the 2 rooms which and has an exceptional eye for detail. The quality, choice and customer service is excellent. The pricing is very competitive.
Hix O.
Hix O.
11:46 18 Feb 22
After some delays in getting the project started, T W Thomas worked extremely hard to get the project moving with great follow-up from the team.The final result has been wonderful, and I would recommend them to anyone looking for ‘Premium’ bathroom suites.Polite and professional from start to finish, with real interest and care provided to customers.
Bernard M.
Bernard M.
13:28 14 Feb 22
Good service, not pushy, left to make your own decision. Take your measurements and they will plan your layout with suggested options.
Sue Rees A.
Sue Rees A.
17:51 01 Feb 22
Upon arriving back to Swansea, I was keen to find a new bathroom suite but wanted something different. I came across TW Thomas and after meeting Andrew I can honestly say the service has been outstanding. Not only the quality of the products but Andrew's knowledge and recommendations were second to none. If you are looking for a quality product with the support of an established business then look no further.Like they say buy cheap buy twice.
michelle S.
michelle S.
15:50 04 Dec 21
Great experience enjoyed choosing my kitchen. Staff very helpful and accommodating would highly recommend
Luke C.
Luke C.
12:14 11 Nov 21
Excellent very pleased with our new bathroom , big thanks to Andrew for the design and service received.
Mari C.
Mari C.
09:53 09 Oct 21
Shima W.
Shima W.
12:21 07 Oct 21
I would highly recommend Andrew and the team at TW Thomas to anyone local wanting to renovate their bathroom. Andrew was so patient with me and helped me in every way to achieve the desired outcome for our bathroom and cloakroom refit. His recommended installer Chris Ellis was also amazing and him and his team fitted our bathroom to a very high standard. Andrew has also been amazing regarding aftercare advice and resolving any minor issues or questions relating to the products. TW Thomas have an amazing choice of bathroom furniture and tiles and I would recommend them to everyone
carol E.
carol E.
17:14 05 Oct 21
Sarah B.
Sarah B.
12:44 14 Aug 21
John A
John A
12:04 05 Aug 21
A wide range of high quality kitchen and bathroom units, fixtures and fittings. Friendly and knowledgeable staff.
Joseph K.
Joseph K.
16:20 31 Jul 21
Very helpful staff and fitters couldn't fault them...
Llin
Llin
18:59 22 Jul 21
Martin B.
Martin B.
14:16 09 Jul 21
Brilliant showrooms with a multitude of style's. Whether bathrooms or kitchens , tiles to accessories your spoilt for choice. Great bargains to be had as well to upgrade a tired shower or bathroom on a budget.
Catherine P.
Catherine P.
21:07 05 Jun 21
Very happy with TWThomas. Andrew helped us design our bathroom exactly as we wanted and when we faced issues with the fitting due to a plumber's mistakes, he offered to take back some of the units and offered us a replacement unit free of charge. He was very understanding and we felt that he thoroughly wanted to help. Very grateful and highly recommended.
Jason E.
Jason E.
14:57 26 May 21
Brian H.
Brian H.
20:10 24 May 21
My tiny bathroom needed a total refit, I visited TW Thomas for help re-designing, Andrew, from TW Thomas, was very patient after several visits the design was perfect.After Christmas the fitter arranged for the job let me down for personal reasons so I phoned Andrew at TW for advice. Andrew suggested I talk to Chris Ellis, a local fitter used by TW Thomas.Andrew at TW Thomas designed the best shower room I could wish for built by Chris and his team.
Hywel B.
Hywel B.
01:18 17 May 21
Darren J.
Darren J.
19:37 14 May 21
Great place to visit..very friendly staff
Hilary T.
Hilary T.
13:02 21 Apr 21
Bob W.
Bob W.
16:12 08 Jan 21
Excellent service from knowledgeable staff!
William C.
William C.
19:35 09 Nov 20
Excellent service from start to finish! The designer was really knowledgeable and helpful with good ideas, the products were all good quality and the installation was of a very high standard. The communication was very good and the company was reliable and professional. I would highly recommend them.
Leigh H.
Leigh H.
16:59 23 Oct 20
The quality of service from bathroom design through to outstanding after sales support has been exemplary.Jamie and Adam were both incredibly helpful and professional and went the extra mile in helping us get our new bathroom designed, installed and looking great.I would have no hesitation in recommending TWThomas to anyone who wants high quality products, professional modern design and support underpinned by old fashioned caring customer service.Well done to all who helped us.
Praveen E.
Praveen E.
09:31 04 Oct 20
The shop is nice and clean. The staff are friendly and welcoming. They know and understand the requirements of the customers. They help in finding alternatives and update if any offers come by. I would recommend the store to friends. They offer plenty of ideas and choice. The help with design and the visual displays presented how the bathroom will look was good.
Allison W.
Allison W.
14:06 30 Sep 20
I bought my bathroom and furniture from Andrew at T W THOMAS, and to say he has the "patience of a Saint" is an under statement.Nothing was to much trouble and although I asked numerous questions via the telephone, email or in person, Andrew always made time to answer, reassure me and to give me guidance.During lock down when everything went on stop, I was contacted and updated as and when by the staff at T W THOMAS.And when my bathroom was delivered and paid for, Andrew continued to advise and reassure through the fitting process.
Geoff W.
Geoff W.
10:22 30 Sep 20
Great service and knowledgeable staff
Muyassar Al K.
Muyassar Al K.
10:34 05 Sep 20
TWThomas are the best in the business for Bathrooms and tiles. I have used them to design and fit 4 bathrooms for me and they excel everytime. I just needed my measurments and they designed the perfect bathrooms to accommodate the space, restrictions and budgets. And if things werent right, they went out of their way to replace even during public holidays. I cant thank Andrew & team enough. Highly recommend !
Patticia J.
Patticia J.
18:05 30 Aug 20
Liked it so much ,excellent selection so good I ordered a new kitchen
David T.
David T.
07:41 30 Aug 20
richard
richard
22:40 20 Aug 20
This is our second bathroom fromTW Thomas, and we are delighted with the whole package. The initial design completed by Andrew enabled us to see what the finished article would look like, and I must say the finished product has not disappointed.Our experience from start to finish has been first class, the tiler and plumber recommended by TW Thomas were outstanding, the standard of work was exemplary, and nothing was to much trouble.Another happy customer. Thank you.
Beryl G.
Beryl G.
10:21 05 Aug 20
Thoroughly enjoyed my experience while renovating my house, brilliant service and the CAD images were very helpful, as was the labeling of all the products ordered so my builders knew where things went. Jamie Whitton my main contact could not have been more helpful. Would highly recommend TW Thomas to all my friends
Clive W.
Clive W.
09:44 20 Mar 20
T.W. Thomas have just fitted a brand new en-suite in our apartment and we are over the moon with the result . Every single aspect of the process has been a pleasure , from the first time we walked into the showroom , right through to saying goodbye to the fantastic fitting team on completion . Many thanks to all involved , especially Andrew Thomas , for his great planning, and help and advice choosing all the items . Looks like we'll have to have the main bathroom done next !
David J.
David J.
10:49 26 Feb 20
Really helpful and knowledgeable staff. Nigel gave great advice and sorted out our new bathroom. We'll be back for en suite and downstairs loo!
Michael C.
Michael C.
20:44 04 Feb 20
Just experienced a total refurbishment to our bathroom. I am very pleased with the quality of the products and thanks to Craig for his ideas and designs. Plenty of choice at the showroom with very helpful and knowledgeable staff. Our fitter Tony Fisher is very professional in his work and is carried out to the highest standard. Tony’s attention to detail is second to none. Our plumber Mark Morgan did a superb job in making the pipes “disappear “.What a great team.
wilbow72
wilbow72
17:40 30 Jan 20
Customer Service second to none.
David H.
David H.
15:58 30 Jan 20
Really good customer service - helping with design and specification, how to weigh up the pros and cons of particualr choices, patient, flexible, willing to negotiate and an excellent showroom. Long established family firm with plenty of return custom.
Rosemary W.
Rosemary W.
17:22 12 Jan 20
Really helpful with bathroom design. Lovely products. Not cheap but good value for money.
Victoria A.
Victoria A.
12:21 30 Dec 19
Couldn't rate Andrew and his team enough, from the design stage to liaising with our builders to ensure all connections were in place. We had a slight issue with the shower screen having a mark, it was replaced immediately without question. Customer service was exceptional and the quality of the products excellent. Will definitely be returning for our next bathroom.
ian R.
ian R.
19:25 15 Dec 19
Some 18months ago we had our en-suite and then main bathroom completely stripped out and refitted. Craig did a great job in planning the new layouts and was very patient in helping us to decide on the type of units, tiles etc. required and dealing with the ordering and delivery process. Even though we had an initial problem with a shower base Marcia was on hand to ensure that the issue was resolved to our entire satisfaction. I can thoroughly recommend T W Thomas as they go the extra mile to ensure a great customer experience.Furthermore they recommended Tony Fisher Home Solutions who undertook the entire renovations. Tony takes great pride in undertaking the work to the highest standard and we found his advice, together with his joinery, tiling and bathroom fitting skills to be first class. Working closely with Tony was Mark Morgan who undertook all the plumbing work and together they are a formidable team whose skills are in great demand.
Peter S.
Peter S.
16:44 05 Dec 19
Our 22-year-old bathroom looked its age and was in urgent need of an overhaul.We looked at lots of different suppliers/ showrooms before finally settling on TW Thomas. Jamie guided us expertly through various options with a product knowledge that was superb. He resolved any issues we had with due care, working with our amazing fitter/ installer Tim to get the result we wanted and sourcing variants of standard designs. .We could not be more pleased with the outcome! The before/after pictures are amazing.We didn’t really have to worry about anything with the two of them taking on all aspects of the job....making it hassle free for us... other than picking up the bill at the end of it all. A job really well done...Thank you.....
Stacey W.
Stacey W.
22:09 03 Dec 19
Went to T W Thomas with an idea of what we wanted and were thrilled to be able to purchase all items for complete bathroom refit from one supplier that kept us informed, answered queries, checked specifications and compatibilities of items being sold to ensure they were suitable for existing heating system etc. We were extremely pleased with the service we received - nothing was too much trouble and queries were always responded to. Andrew was great, really helpful - could not have asked for more. Would recommend highly to friends and family.
Paul K.
Paul K.
11:18 29 Nov 19
As always, 5 star service from Marcia and her team, and from her recommended bathroom installer, Seb Ferris. The project was to fully renovate (back to bare walls), and convert, a tired old bathroom into a state of the art walk in shower room, to enable my brother (who has dexterity issues) to use more safely. Due to my brother having a certain period of care home respite, we only had a small window of opportunity to get the installation done, and Marcia trawled her recommended installer list and secured Seb's services. Marcia drew the plans up, ordered all goods, and had them delivered on time. Seb did the rest, apart from sub-contracting a plasterer, electrician, and flooring specialist, all of whom's work was also 5 star! Absolutely delighted with the end result, fabulous wet room, all waste materials removed and house left spick & span, you wouldn't know works had been carried out. Downstairs loo next, why shop around, T W Thomas & Seb already booked!!
Gill J.
Gill J.
16:01 26 Sep 19
john2pasties (.
john2pasties (.
20:34 30 Aug 19
Great service not cheap but excellent quality
paul P.
paul P.
15:30 20 Aug 19
What a selection !!!!!
Ruth D.
Ruth D.
10:48 24 Jun 19
I don't often write reviews but the experience I had at TW Thomas is definitely worth writing about. Customer service and quality of product are often the only factors which set you apart from the competition and they definitely achieved both of these. Every member of staff that we came into contact with was exceptionally helpful and the entire process was smooth and stress free. Andrew was always able to find alternatives to keep us within budget and although we changed our minds a couple of times on the items we'd purchased they were exchanged without any hesitation. I can't recommend these guys highly enough!
S D.
S D.
18:32 20 Jun 19
The whole experience was seamless. I measured the bathroom and wrote a list with the type of products that I wanted. Within a couple of days, Andrew had built me a full quotation by item. I visited the store and we ran through the quotation, item by item, agreeing or amending each. Andrew listened to all of my comments and provided helpful suggestions. I paid a deposit and didn't need to pay the balance until the goods were delivered on the date requested by the plumber. With a couple of very small exceptions, every item was delivered as agreed. Where there was a delay to delivery on a couple of minor special order items, Andrew kept me fully up to date and got the plumber's agreement to come back at a later date before sharing the news with me.
Rob K.
Rob K.
10:54 20 Jun 19
Excellent service
Robert G E.
Robert G E.
10:54 20 Jun 19
Excellent service from start to finish. The Expert help provided by Andrew Thomas, which was second to none and we can't thank them enough for their help from the planning and choice for the bathroom and ensuite that they helped us with. Happy to recommend them to all.
Isobel G.
Isobel G.
06:59 21 Apr 19
Excellent service, help and cooperation from start to finish. Excellent installer in Chris and Andrew Thomas really knows his stuff and was always prompt with advice and suggestions. Altogether a pleasant creative process
Joan H.
Joan H.
08:16 26 Mar 19
TWThomas has been our ' go to' bathroom store for years. Their knowledge of products and technical information is immense. We say thank you, especially to Andrew and Marcia, for guiding us through two bathrooms and a cloakroom!Joan & Steve Henry
Craig P.
Craig P.
15:22 20 Mar 19
Emma P.
Emma P.
11:58 16 Mar 19
Very experienced and friendly.Nothing is too much trouble and always happy to help.
Michelle W.
Michelle W.
16:08 15 Mar 19
Lovely staff, fab service and I am thoroughly pleased with my new bathroom which Andrew designed for me. Got everything I needed under one roof.
sebastian F.
sebastian F.
20:48 14 Mar 19
Omg this place blows my mind it's so awesom I just love the staff they are so friendly and helpful there's nothing they don't know about bathrooms
Sue K.
Sue K.
09:53 14 Mar 19
i have an upper limb disability and needed advice and guidence to get the right bathroom for my unusual requirments.. TW Thomas provided this, researching products for me and finding very specific items. They advised me on the practicality of my proposed bathroom plan. Their pricing was competitive and the products excellent quality. If you are looking for a bathroom to last with service and support this company far outshines and internet based options
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