TW Thomas Customer Reviews
16:01 26 Sep 19
17:54 18 Sep 19
I was looking for a complete new bathroom and only had a general idea of what I wanted. I went to TW Thomas on the recommendation of my builder who spoke very highly about their choice and service.I was helped by Andrew, who from the outset couldn’t have been more helpful, professional and friendly.His knowledge was second to none, he designed my perfect bathroom, which I had the chance to view using their 3D system which was excellent, and for a fraction of the cost of some others I’d seen. I wouldn’t hesitate to recommend TW Thomas or Andrew to anyone. One very happy customer.
20:34 30 Aug 19
Great service not cheap but excellent quality
15:30 20 Aug 19
What a selection !!!!!
10:48 24 Jun 19
I don't often write reviews but the experience I had at TW Thomas is definitely worth writing about. Customer service and quality of product are often the only factors which set you apart from the competition and they definitely achieved both of these. Every member of staff that we came into contact with was exceptionally helpful and the entire process was smooth and stress free. Andrew was always able to find alternatives to keep us within budget and although we changed our minds a couple of times on the items we'd purchased they were exchanged without any hesitation. I can't recommend these guys highly enough!
18:32 20 Jun 19
The whole experience was seamless. I measured the bathroom and wrote a list with the type of products that I wanted. Within a couple of days, Andrew had built me a full quotation by item. I visited the store and we ran through the quotation, item by item, agreeing or amending each. Andrew listened to all of my comments and provided helpful suggestions. I paid a deposit and didn't need to pay the balance until the goods were delivered on the date requested by the plumber. With a couple of very small exceptions, every item was delivered as agreed. Where there was a delay to delivery on a couple of minor special order items, Andrew kept me fully up to date and got the plumber's agreement to come back at a later date before sharing the news with me.
10:54 20 Jun 19
Robert G E.
10:54 20 Jun 19
Excellent service from start to finish. The Expert help provided by Andrew Thomas, which was second to none and we can't thank them enough for their help from the planning and choice for the bathroom and ensuite that they helped us with. Happy to recommend them to all.
06:59 21 Apr 19
Excellent service, help and cooperation from start to finish. Excellent installer in Chris and Andrew Thomas really knows his stuff and was always prompt with advice and suggestions. Altogether a pleasant creative process
08:16 26 Mar 19
TWThomas has been our ' go to' bathroom store for years. Their knowledge of products and technical information is immense. We say thank you, especially to Andrew and Marcia, for guiding us through two bathrooms and a cloakroom!Joan & Steve Henry
15:22 20 Mar 19
11:58 16 Mar 19
Very experienced and friendly.Nothing is too much trouble and always happy to help.
16:08 15 Mar 19
Lovely staff, fab service and I am thoroughly pleased with my new bathroom which Andrew designed for me. Got everything I needed under one roof.
20:48 14 Mar 19
Omg this place blows my mind it's so awesom I just love the staff they are so friendly and helpful there's nothing they don't know about bathrooms
09:53 14 Mar 19
i have an upper limb disability and needed advice and guidence to get the right bathroom for my unusual requirments.. TW Thomas provided this, researching products for me and finding very specific items. They advised me on the practicality of my proposed bathroom plan. Their pricing was competitive and the products excellent quality. If you are looking for a bathroom to last with service and support this company far outshines and internet based options
18:56 12 Mar 19
5 star service from the whole team.We searched around and didn't find anything as good as they offered. We paid a bit more than what we planned however it was well worth it!From the planning to the fitting and quality of the kithen.The fitter which we had, Andrew Walters could not do enough for us. He is very friendly , reliable & a hard worker overall. He advises little things which really finish the kitchen, with the experience that he has.Be warned he is a tea pot mind lol.Excellent Service & very pleased with the end resultThank you to all the team!The Watkins family !
14:07 29 Jan 19
Very good work and my new bathroom is fab.
18:12 18 Dec 18
Thank you to T W Thomas for the supply of a high quality bathroom. Many thanks to Craig for his help and guidance given to us enabling us to make the right choice. Thanks also to Nigel for his help. T W Thomas were recommended to us by Tony Fisher (bathroom fitter) who we have known for many years and who has done work previously for us and friends and family. As always his work was of a first class service and finish. Excellent service all round.
17:52 14 Dec 18
we decided that it was time to finally sort our bathroom out so went to a couple of show rooms we then went to Tw Thomas then we introduced our selves to Adam with his expertize and advice we decided on the suite /wall tiles and floor tiles he then recommended an installer Tony fisher not long after tony made arrangements to come and take a look he then gave us a start date which we were very happy with.well a couple of weeks ago it was all finished and what a difference such a transformation.special thanks to Adam for all his help and advise and to Tony Fisher for installation what a craftsman would highly recommend both Tony and TW Thomas Stewart cwmgwrach
19:34 08 Nov 18
Would recommend TW Thomas to anyone. Andrew T was fabulous throughout our bathroom refurbishment. He provided excellent advice on the fixtures/fittings and all items ordered were quality, competitively priced and arrived as ordered. Our fitter couldn’t speak highly enough of them either which also says a lot! Thanks again Andrew! 👍
19:31 24 Oct 18
Outstanding service and quality products. After purchasing 2 complete bathrooms and tiles over the last 2 years I can only thank you all at TW Thomas and commend Adam Tweed for the design of the Two bathrooms which was supply only. The 2 completed bathrooms have the wow factor.The after sales service is second to none. Any issues are dealt with promptly and efficiently without the need to contact the company's.I would highly recommend to anyone.
09:50 05 Oct 18
13:40 04 Oct 18
Modern excellent quality.
15:11 30 Sep 18
TW Thomas provided us with a suburb quality bathroom and helped enormously with the design and fittings. The staff are first class and are always prepared to help solve any problems that might occur. it really is a five star organisation.
13:53 24 Sep 18
Great to see a business offering such a wide range of product. There really must be something for everyone. Nothing is too much trouble for the staff either they were very helpful in answering all my questions
17:32 22 Aug 18
I can't begin to say how happy we are with our bathroom. You have delivered an outstanding service and nothing was too much trouble.. The choice of showers and products was brilliant. So much choice and well presented. Thank you to Jamie who designed the bathroom, he was professional and helpful. Give this man a pay rise. He deserves it.
07:17 16 Jul 18
The service be received from T W Thomas in designing and choosing the tiles and furniture for six bathrooms in a number of houses was first class. In addition the after sales service, when we had slight damage to some individual items (in one case eight years after the initial purchase) was quite exceptional. Would definitely recommend them.
10:09 09 May 18
When you have lots of decisions to make about a new bathroom or kitchen you can have complete confidence that at TW Thomas you will get the best attention, information and product to make your choices.I have bought both kitchen and bathrooms from them and we are delighted with the service and product.
07:10 01 May 18
Very happy with the quality of the bathroom suite. Staff are very helpful and welcoming. I would definitely recommend Tw Thomas
22:32 30 Apr 18
Awesome customer service throughout from design to delivery, nothing was to much trouble for them. All products they installed were top quality. A very professional servics right the way through from the design stage at the show room to installation. Never felt anything was to much trouble for them even when i suggested a slight alteration at the end.
13:05 30 Apr 18
Very happy with the quality of the bathroom and excelllent customer service.
12:27 30 Apr 18
Great price and service on an illuminated mirror for my en suite.
03:21 21 Apr 18
Amazing service at TW Thomas . We went to their showroom to get an idea of what we wanted and ended up buying everything from them - from the under floor heating system right down to the soap dish ! The service was outstanding . Really helpful cad images were emailed to us and every query was dealt with quickly . Andrew Thomas was incredibly professional and extremely knowledgeable - nothing was too much trouble . We highly recommend and would go nowhere else .
13:07 15 Mar 18
Excellent service from Adam in the showroom and fitting with the highest standards of workmanship from Chris and his team.
21:37 09 Feb 18
Experienced and friendly staff will help choose your new bathroom or kitchen.
17:28 08 Feb 18
One of the owners Andrew is pleasant, helpful and professional. He did the designing to completion of our bathroom. Great staff and good quality bathroom furniture. I highly recommend them and say don't waste your time looking elsewhere.
12:46 08 Feb 18
Amazing service , they always go the extra mile. Wouldn’t bother going anywhere else as they have or can get anything you need for that fab new bathroom.
12:34 05 Feb 18
great service from TW. They had a good selection of equipment and tiles and staff were very friendly and helpful. Nice displays to help visualise. Happy with the service for our ensuite and we just gone back and ordered a new bathroom suite as well!
21:16 16 Dec 17
New En SuiteWhilst I’m not a frequent writer of online reviews, on this particular occasion I thought I would make an exception in light of our very positive experience, having recently had a new en suite supplied by TW Thomas and installed by one of their recommended installers Tony Fisher.At TW Thomas we found a well laid out showroom with a good range of products on display, whose pricing we felt was quite competitive in the market. The staff were friendly and helpful, we met with Craig Davies discussing our plans and ideas which Craig then turned into a set of CAD drawings, providing us with a quote for the required items which we decided to proceed with. For installation we were put in touch with Tony Fisher who’s professionalism and knowledge was evident to us from the outset, providing a high degree of confidence that the planned works would proceed well, which indeed it did. Tony’s skill and attention to detail has culminated in a very high standard of finish, both my wife and I are delighted with the end result.Based on our experience and in our opinion we feel that TW Thomas, Craig and Tony are a winning combination, which we are so pleased with, we plan to return in 2018 and have our bathroom and cloakroom given the same level of upgrade.Thank you again, we are pleased to be able to support local business and professionals in return ourselves receiving great customer service and workmanship.
13:43 30 Nov 17
Steve Williams Plumbing (SDW) and his two sons were absolutely excellent, they made our experience of creating a fantastic new bathroom a sheer pleasure. They took my requirements along with the wonderful bathroom items that I had purchased from TW Thomas and provided a professionalism that went above and beyond, they treated the bathroom creation as if it was their own with precision and love. Josh's tiling is precise and such finesse. The End to End process from walking into TW Thomas to today has been easy to deal with and everyone was always there to suggest bathroom innovation and were professional. The process was not cheap but not the most expensive so great product, great service and we will be buying from them again. Thanks Andrew, Craig form TW Thomas, Steve, Josh and Curtis from SDW - Fantastic guys.
16:07 28 Nov 17
Great Service. We bought a Kohler suite 8 years ago and recently noticed a small crack in the sink. Made a call to Jamie and then emailed a picture to show the problem. I collected the replacement yesterday. How good is that?
18:42 23 Nov 17
Excellent service from the basic design stages through to completion.this is the second bathroom purchased here and would definitely recommend
14:01 25 Oct 17
I was impressed with their professional service. Apart from helping me choose a suitable new bathroom suite for my new home budget, they guided me through the entire process and even arranged the installation in time through their nominates contractor smoothly with no delays or extra / hidden costs. You get what you pay for, really happy with their 5* service & product quality for just 4* prices! Highly recommend them!
16:46 17 Oct 17
Brilliant staff, great products at the right prices! what more can I say!
17:53 05 Oct 17
Superb service from start to finish, Jamie Whitton was our bathroom designer, no pressure sale, very informative and gave us excellent advice and ideas. Jamie provided us with CAD images of the proposed design via e-mail and recommended an amazing tradesman Tony Fisher who transformed the design into reality. Tony is a true craftsman and promised us a first class service and finish, boy did he deliver, we now have a bathroom which feels like we're in a five star hotel every time we use it.
14:05 03 Oct 17
I cannot recommend TW Thomas bathrooms highly enough. From start to finish they made the process of designing two new bathrooms in my home effortless. There was a wide variety of styles to choose from and the product knowledge of the sales team was excellent. Deliveries were reliable and the administrative staff were all extremely friendly and professional. The after sales service is also excellent. If you are looking for professionalism and a personal touch when designing your new bathroom this is the place to go.
19:07 26 Sep 17
Good choice and knowledge staff
18:51 25 Sep 17
Exellent service for a quality product. Very friendly staff.
18:41 25 Sep 17
Excellent expert advice from staff. Quality products.
15:02 18 Sep 17
Excellent showroom with quality products and most importantly fantastic service from TW Thomas, myself and my wife purchased a bathroom suite with Jamie Whitton and we couldn't be happier. I have to admit, I am not the easiest customer to deal with but his customer service was impeccable and he catered for everything we wanted.I have purchased from online only retailers in the past but never again. The after sales with TW Thomas is incredible and the prices are very competitive, I will not go anywhere else in the future.
11:27 05 Sep 17
Absolutely superb customer service. Really knowledgable, friendly and practical advice on the planning and fully supportive throughout the entire delivery and installation. Probably the best company that I've ever had the pleasure to deal with. Their recommended bathroom installer is first class.
19:19 04 Sep 17
John Michael J.
16:19 04 Sep 17
We wanted to update and upgrade our ensuite shower room and called in at TW Thomas. We ended up looking no further!The range of choice interns of every aspect in bathroom design and fitting is second-to-none! We had a very personal service which included great advice and more importantly, we were listened to and every wish was accommodated. The design process was very enjoyable and thanks to computer aided software, we were able to get a very realistic 3D printout which could be adjusted quickly to take account of anything we decided to change. The fitting was carried out by one of the firm's approved tradesmen. The one we had was excellent! He carried out all the work to high standards and was as clean and tidy as you could wish during the fit. He even worked on Saturday and Sunday to get it finished in time for us to return to work and fitted any accessories free of charge. We are delighted with our new shower room and would highly recommend TW Thomas as a company you can rely upon to provide a complete service "all under one roof". Thank you for reading this. I hope it helps you if you are intending having some work done.
09:10 24 Jun 17
Superb customer experience from this local company. Price comparable with what we found on the internet with a lot of added value from the personal touch. We installed 3 new bathrooms and Andrew was a massive help, providing extensive knowledge and guidance along the way. He was very responsive to our many demands and always replied promptly and courteously. Would not hesitate to recommend this company.Lucio Massignani
22:47 18 May 17
08:21 17 May 17
Great range of quality bathrooms and staff could not have been more helpful - nothing was too much trouble
07:25 12 May 17
Fantastic place Nothing was to much trouble, all the staff was so very help full. There is so much choice, and the plan that they come up with was perfect for my bathroom. would definitely recommend to others and would definitely return in the future..
08:34 10 May 17
Caswell Bay Construction L.
10:44 07 May 17
Quality products with excellent service would highly recommend.
09:11 27 Apr 17
Excellent service and great bathrooms - price was comparable to internet but obviously the service and knowledge is far far better. Good communication with emails answered promptly.We had 3 bathrooms provided and they helped with the design and ideas as well.A damaged shower tray was delivered which was replaced immediately with zero hassle. Only regret is I didn't use their installers as well.
09:15 20 Apr 17
A Great range of products, ordered bathrooms for the whole house and a kitchen, everything arrived on time without any problems.Staff very knowledgeable and friendly with excellent after sales service.Top quality establishment and would highly recommend.
11:38 10 Apr 17
What a fantastic service we received from this quality bathroom supplier.All the the staff were extremely friendly and genuinely interested in providing us with the information we required to give us the best possible outcome.The after sales service was second to none and the quality product and service we have experienced means that we will never shop anywhere else for any bathroom products again. Thank you again look forward to completing our next project with you.
11:25 28 Mar 17
Really great service, from planning to installation of the wetroom! Would highly recommend
07:16 28 Mar 17
Andy and the team looked after my project from start to finish. Fantastic result at the end. Communication was great which is why I've written this review as the simple things are hard to come by nowadays !Thanks again allMartin Humby
12:15 23 Mar 17
Quality products and the best after-sales I have ever experienced. Keep up the good work Andrew and the Team!
11:41 20 Mar 17
Best place to purchase bathrooms in Swansea, All the staff are most helpful with designing and purchasing your new bathroom, excellent products with first class service, after sales service is also Top class 🙂
14:24 09 Mar 17
Salesman Mr Jamie Whitton handled everything to perfection,from measuring up to choosing furniture,tiles and fittings. The tradesmen recommended by Jamie who carried out all the work were first class in all aspects of the job.The whole experience of the service supplied by T W Thomas is superb.A+++++
14:44 07 Mar 17
I would recommend using this place. I dealt with Jamie from start to finish and he was a great help. Thanks again for all your help!
22:12 06 Mar 17
T.w.,Thomas have the most amazing showroom, we have recently had a new house built and bought all of our bathrooms and fittings from them, Andrew and staff were extremely helpful to us, we can highly recommend them to anyone looking to buy bathrooms etc,. from Philip and Sheila lewis.
15:47 03 Mar 17
Everyone at TW Thomas was really helpful, patient and made choosing a new bathroom with floor and wall tiles into an easy, straightforward and surprisingly fun experience! I had anticipated getting a bit stressed out with it all but it was smooth and the virtual bathroom created from their software programme from the bathroom dimensions, allowed me to visualise what my bathroom would look like with the choices I had made. I cannot recommend TW Thomas highly enough.
13:51 03 Mar 17
13:23 28 Feb 17
11:06 17 Feb 17
An amazing showroom with very helpful and knowledgeable staff, would highly recommend a visit ! We are delighted with our new bathroom and were so impressed with the bathrooms on display at T W Thomas which gave us great ideas when designing our new bathroom.
23:57 12 Feb 17
Excellent service. Would highly recommend !
09:28 10 Feb 17
Customer service here is superb. The staff are very helpful and knowledgeable. The range of tiles was incredible, almost too much choice! Delivery was quick and the staff who delivered were polite and careful. We're very pleased with our new kitchen floor and people comment on how good it looks.
20:51 12 Dec 16
Thank you for the first class service. Thank you very much for all the help, advice and support
Nerys Wyn E.
08:40 28 Nov 16
Overwhelmed at the prospect of buying a new bathroom, and a little wary of sales staff, I was delighted to meet Andrew and the team at T W Thomas. Friendly, honest, and efficient with outstanding customer service, they even managed a hassle free exchange when I changed my mind on something. I highly recommend this store.
15:00 23 Nov 16
We would definitely recommend TW Thomas to supply you with excellent products and first class service. No pressurised salesmen just staff who are helpful and are there to give advice.Nigel Hann drew up a plan and helped us select the fittings and tiles which fulfilled our dream of a five star bathroom. They suggested a plumber to install our bathroom and Steve Williams did a superb job. When it came to returning tiles and trims that we had over ordered, there was no fuss just instant credit back into our account. From showroom staff to drivers to warehouse to office staff we were impressed with the service given. If you want the best, go to TW Thomas.
17:34 21 Nov 16
We would like to say a big thank-you to Andrew for the excellent job he did drawing up the plans for our shower room installed by Allied Welsh Loft Conversion Company.We are very pleased, especially with the shower tray and it is exactly what we had been looking for, all the staff at TW Thomas were very helpful and we would definitely recommend you, for the huge choice of products and your very knowledgeable staff.
15:41 07 Nov 16
10:25 13 Oct 16
T W Thomas planned and sourced our bathroom eight years ago. This was after visiting at least four other local suppliers. At TWT the difference was the 'service'. Complete commitment from the outset, both in ensuring a great design and that the fittings chosen were totally compatible with our circumstances. (Some items only work within a specific range of water pressures- one should not just choose fittings without checking. I did not know this. When one manufacturer changed an item's specification without notification, TWT just replaced the item immediately,with no hassle ) The planning was excellent, and professional, but the best of all is that even after 8 years, if I phone for assistance with a small query,(unusual tap washers, for example), then all details are on their computer system. I am still treated as a valued customer, and NOTHING is too much trouble. In some establishments, as you leave through the door, that is it! If I were to move house and needed to revamp another bathroom then I would definitely return to TWT.
17:48 10 Oct 16
Excellent showroom with nice high quality stuff... very helpful staff. I have recommended friends and family who have also had great service 👍
11:22 07 Oct 16
Knowledgeable, helpful staff with a great selection of quality product. Nothing is too much trouble and any problems are immediately sorted. Highly recommended.
10:46 05 Oct 16
Used TW Thomas several times over quite a few years. The advice and products you get are first class. Professional service has always been evident and I would not hesitate to recommend TW Thomas to anyone intending a project. I have moved away from Swansea but still come back to buy all my bathroom products for the above reasons.
08:15 05 Oct 16
Raum Architects have worked closely with TW Thomas on a number of projects and have found them to be a thoroughly professional, knowledgeable and flexible team. The range is excellent and covers a variety of budgets and styles. They have been a pleasure to work with!Helen
18:18 04 Oct 16
I have Used TW THOMAS for many many years and indeed many Stunning Bathrooms suites, Stunning On-suite and walk in showers etc.Theres a well Stocked Show Room for you to view and to imagine what your Bathroom would look like and they are at a very high Standard indeed.And if theres any problems Andrew and his Staff will do his/their Very Best to Resolve them Fast so i Highly Recommend for anyone to buy The Very Best of Bathroom Suite Etc.
15:58 03 Oct 16
Fantastic range and quality products!! Very friendly and helpful staff!! Would highly recommend to others! Beautiful bathroom- thank you!
10:48 03 Oct 16
Have used TW Thomas for all our bathrooms. Very friendly professional family business with beautiful and stylish bathrooms . Would highly recommend.
10:01 03 Oct 16
Having been looking for a new bathroom for a while I had been to a number of bathrooms showrooms. I found the service and advice at T W Thomas exceptional. The staff were very knowledgable and friendly. They listened to what we wanted and designed the perfect bathroom. We weren't goining to refurbish our ensuite for another year but were so impressed have now had this done as well. I would recommend T W Thomas to anyone looking for a new bathroom. Andrew and his team our second to none!
14:55 01 Oct 16
TW Thomas has a great range of products and were very helpful in sourcing particular sanitary ware and tiles for our project. The customer service post sales was also excellent, they were very helpful in sorting out replacement parts for a damaged mirror light, and also offered fitting advice to our builders for a shower install that they were having trouble with. Can highly recommend, would definitely use again.
10:52 01 Oct 16
Exceptional Customer service and quality of products supplied. Andrew and the team provide an extremely personal service. As repeat customers we would thoroughly recommend for all aspects of Bathroom developments.
19:32 29 Sep 16
Excellent service and competitive prices, the staff are very helpful, nothing is to much trouble. The selection and price range is second to none no matter what the budget or design taste. Did have a small issue with one item but this was rectified with no ifs or buts and at a super fast pace.Brilliant T W Thomas , will definitely be buying the next bathroom from them.
18:30 29 Sep 16
Amazing service, huge choice of bathroom suites. What I liked best about TWT is the guidance they give you, with no pressure of purchasing. After service second to none.
20:11 27 Sep 16
Family run business with over 100 years in the industry and it shows. Knowledgeable, friendly and passionate staff who are happy to help and advise customers and trades people.Their products are great quality and I always recommend my customers to purchase from TWThomas. None have been disappointed.
08:45 27 Sep 16
Fantastic service from start to finish. Very good range of designer products, knowledgeable sales person, competitive prices and great after sales care. Will definitely return when we complete our next project. I'd like to personally thank Andy who looked afer all of my wifes requests.
08:33 27 Sep 16
professional service with really affordable prices!! something you cant see this days in many places 5/5
07:59 27 Sep 16
Great choice at the show room and good personal service, easy parking
07:52 27 Sep 16
I was greatly impressed by the service provided by TW Thomas during the installation of a new bathroom suite for my elderly parents. Their experienced and helpful staff handled and co-ordinated all aspects of the process with my parents in a professional manner, greatly reducing what could otherwise have been a stressful process. I would not hesitate to recommend them.
06:59 30 Jul 16