TW Thomas Customer Reviews
16:12 08 Jan 21
Excellent service from knowledgeable staff!
19:35 09 Nov 20
Excellent service from start to finish! The designer was really knowledgeable and helpful with good ideas, the products were all good quality and the installation was of a very high standard. The communication was very good and the company was reliable and professional. I would highly recommend them.
16:59 23 Oct 20
The quality of service from bathroom design through to outstanding after sales support has been exemplary.Jamie and Adam were both incredibly helpful and professional and went the extra mile in helping us get our new bathroom designed, installed and looking great.I would have no hesitation in recommending TWThomas to anyone who wants high quality products, professional modern design and support underpinned by old fashioned caring customer service.Well done to all who helped us.
09:31 04 Oct 20
The shop is nice and clean. The staff are friendly and welcoming. They know and understand the requirements of the customers. They help in finding alternatives and update if any offers come by. I would recommend the store to friends. They offer plenty of ideas and choice. The help with design and the visual displays presented how the bathroom will look was good.
14:06 30 Sep 20
I bought my bathroom and furniture from Andrew at T W THOMAS, and to say he has the "patience of a Saint" is an under statement.Nothing was to much trouble and although I asked numerous questions via the telephone, email or in person, Andrew always made time to answer, reassure me and to give me guidance.During lock down when everything went on stop, I was contacted and updated as and when by the staff at T W THOMAS.And when my bathroom was delivered and paid for, Andrew continued to advise and reassure through the fitting process.
10:22 30 Sep 20
Great service and knowledgeable staff
Muyassar Al K.
10:34 05 Sep 20
TWThomas are the best in the business for Bathrooms and tiles. I have used them to design and fit 4 bathrooms for me and they excel everytime. I just needed my measurments and they designed the perfect bathrooms to accommodate the space, restrictions and budgets. And if things werent right, they went out of their way to replace even during public holidays. I cant thank Andrew & team enough. Highly recommend !
18:05 30 Aug 20
Liked it so much ,excellent selection so good I ordered a new kitchen
07:41 30 Aug 20
22:40 20 Aug 20
This is our second bathroom fromTW Thomas, and we are delighted with the whole package. The initial design completed by Andrew enabled us to see what the finished article would look like, and I must say the finished product has not disappointed.Our experience from start to finish has been first class, the tiler and plumber recommended by TW Thomas were outstanding, the standard of work was exemplary, and nothing was to much trouble.Another happy customer. Thank you.
10:21 05 Aug 20
Thoroughly enjoyed my experience while renovating my house, brilliant service and the CAD images were very helpful, as was the labeling of all the products ordered so my builders knew where things went. Jamie Whitton my main contact could not have been more helpful. Would highly recommend TW Thomas to all my friends
12:58 19 Jul 20
Nicest features I've seen, pricey, but nice. Sales team are very considerate and professional
09:44 20 Mar 20
T.W. Thomas have just fitted a brand new en-suite in our apartment and we are over the moon with the result . Every single aspect of the process has been a pleasure , from the first time we walked into the showroom , right through to saying goodbye to the fantastic fitting team on completion . Many thanks to all involved , especially Andrew Thomas , for his great planning, and help and advice choosing all the items . Looks like we'll have to have the main bathroom done next !
10:49 26 Feb 20
Really helpful and knowledgeable staff. Nigel gave great advice and sorted out our new bathroom. We'll be back for en suite and downstairs loo!
Andrew Jones The VATman L.
10:55 12 Feb 20
In my position as a VAT reclaim specialist I often have to contact suppliers on behalf of our clients months and sometimes years after they made purchases to request copy invoices or ask questions. This is often met with an awkward or negative response - firms have had your money ages ago, they do not care but today am delighted to say I received A1 service from Julie Edwards of T W Thomas, prompt, accurate and nothing was too much trouble. A credit to what appears to be a company with traditional standards based on great customer service
18:11 05 Feb 20
Over the last 3 years I have completely redone my bathroom and cloakroom, and also updated my ensuite. Each time I have had superb service from TW Thomas. I have dealt mainly with Andrew Thomas and Nigel Hann and have found all the staff to be very approachable, knowledgeable and helpful. Andrew went the extra mile to source a small basin with storage which I had seen online but preferred to buy from TW Thomas due to their excellent service previously. They also recommended a bathroom fitter (Garry Mcavoy) who has achieved an exceptional finish in each room.If I had another bathroom I would definitely use TW Thomas again!
20:44 04 Feb 20
Just experienced a total refurbishment to our bathroom. I am very pleased with the quality of the products and thanks to Craig for his ideas and designs. Plenty of choice at the showroom with very helpful and knowledgeable staff. Our fitter Tony Fisher is very professional in his work and is carried out to the highest standard. Tony’s attention to detail is second to none. Our plumber Mark Morgan did a superb job in making the pipes “disappear “.What a great team.
17:56 30 Jan 20
Fantastic choice and a great service (and after service). They really know their stuff and go the extra mile for the customer :-)
17:40 30 Jan 20
Customer Service second to none.
15:58 30 Jan 20
Really good customer service - helping with design and specification, how to weigh up the pros and cons of particualr choices, patient, flexible, willing to negotiate and an excellent showroom. Long established family firm with plenty of return custom.
17:22 12 Jan 20
Really helpful with bathroom design. Lovely products. Not cheap but good value for money.
12:21 30 Dec 19
Couldn't rate Andrew and his team enough, from the design stage to liaising with our builders to ensure all connections were in place. We had a slight issue with the shower screen having a mark, it was replaced immediately without question. Customer service was exceptional and the quality of the products excellent. Will definitely be returning for our next bathroom.
19:25 15 Dec 19
Some 18months ago we had our en-suite and then main bathroom completely stripped out and refitted. Craig did a great job in planning the new layouts and was very patient in helping us to decide on the type of units, tiles etc. required and dealing with the ordering and delivery process. Even though we had an initial problem with a shower base Marcia was on hand to ensure that the issue was resolved to our entire satisfaction. I can thoroughly recommend T W Thomas as they go the extra mile to ensure a great customer experience.Furthermore they recommended Tony Fisher Home Solutions who undertook the entire renovations. Tony takes great pride in undertaking the work to the highest standard and we found his advice, together with his joinery, tiling and bathroom fitting skills to be first class. Working closely with Tony was Mark Morgan who undertook all the plumbing work and together they are a formidable team whose skills are in great demand.
16:44 05 Dec 19
Our 22-year-old bathroom looked its age and was in urgent need of an overhaul.We looked at lots of different suppliers/ showrooms before finally settling on TW Thomas. Jamie guided us expertly through various options with a product knowledge that was superb. He resolved any issues we had with due care, working with our amazing fitter/ installer Tim to get the result we wanted and sourcing variants of standard designs. .We could not be more pleased with the outcome! The before/after pictures are amazing.We didn’t really have to worry about anything with the two of them taking on all aspects of the job....making it hassle free for us... other than picking up the bill at the end of it all. A job really well done...Thank you.....
22:09 03 Dec 19
Went to T W Thomas with an idea of what we wanted and were thrilled to be able to purchase all items for complete bathroom refit from one supplier that kept us informed, answered queries, checked specifications and compatibilities of items being sold to ensure they were suitable for existing heating system etc. We were extremely pleased with the service we received - nothing was too much trouble and queries were always responded to. Andrew was great, really helpful - could not have asked for more. Would recommend highly to friends and family.
11:18 29 Nov 19
As always, 5 star service from Marcia and her team, and from her recommended bathroom installer, Seb Ferris. The project was to fully renovate (back to bare walls), and convert, a tired old bathroom into a state of the art walk in shower room, to enable my brother (who has dexterity issues) to use more safely. Due to my brother having a certain period of care home respite, we only had a small window of opportunity to get the installation done, and Marcia trawled her recommended installer list and secured Seb's services. Marcia drew the plans up, ordered all goods, and had them delivered on time. Seb did the rest, apart from sub-contracting a plasterer, electrician, and flooring specialist, all of whom's work was also 5 star! Absolutely delighted with the end result, fabulous wet room, all waste materials removed and house left spick & span, you wouldn't know works had been carried out. Downstairs loo next, why shop around, T W Thomas & Seb already booked!!
16:01 26 Sep 19
17:54 18 Sep 19
I was looking for a complete new bathroom and only had a general idea of what I wanted. I went to TW Thomas on the recommendation of my builder who spoke very highly about their choice and service.I was helped by Andrew, who from the outset couldn’t have been more helpful, professional and friendly.His knowledge was second to none, he designed my perfect bathroom, which I had the chance to view using their 3D system which was excellent, and for a fraction of the cost of some others I’d seen. I wouldn’t hesitate to recommend TW Thomas or Andrew to anyone. One very happy customer.
20:34 30 Aug 19
Great service not cheap but excellent quality
15:30 20 Aug 19
What a selection !!!!!
10:48 24 Jun 19
I don't often write reviews but the experience I had at TW Thomas is definitely worth writing about. Customer service and quality of product are often the only factors which set you apart from the competition and they definitely achieved both of these. Every member of staff that we came into contact with was exceptionally helpful and the entire process was smooth and stress free. Andrew was always able to find alternatives to keep us within budget and although we changed our minds a couple of times on the items we'd purchased they were exchanged without any hesitation. I can't recommend these guys highly enough!
18:32 20 Jun 19
The whole experience was seamless. I measured the bathroom and wrote a list with the type of products that I wanted. Within a couple of days, Andrew had built me a full quotation by item. I visited the store and we ran through the quotation, item by item, agreeing or amending each. Andrew listened to all of my comments and provided helpful suggestions. I paid a deposit and didn't need to pay the balance until the goods were delivered on the date requested by the plumber. With a couple of very small exceptions, every item was delivered as agreed. Where there was a delay to delivery on a couple of minor special order items, Andrew kept me fully up to date and got the plumber's agreement to come back at a later date before sharing the news with me.
10:54 20 Jun 19
Robert G E.
10:54 20 Jun 19
Excellent service from start to finish. The Expert help provided by Andrew Thomas, which was second to none and we can't thank them enough for their help from the planning and choice for the bathroom and ensuite that they helped us with. Happy to recommend them to all.
06:59 21 Apr 19
Excellent service, help and cooperation from start to finish. Excellent installer in Chris and Andrew Thomas really knows his stuff and was always prompt with advice and suggestions. Altogether a pleasant creative process
08:16 26 Mar 19
TWThomas has been our ' go to' bathroom store for years. Their knowledge of products and technical information is immense. We say thank you, especially to Andrew and Marcia, for guiding us through two bathrooms and a cloakroom!Joan & Steve Henry
15:22 20 Mar 19
11:58 16 Mar 19
Very experienced and friendly.Nothing is too much trouble and always happy to help.
16:08 15 Mar 19
Lovely staff, fab service and I am thoroughly pleased with my new bathroom which Andrew designed for me. Got everything I needed under one roof.
20:48 14 Mar 19
Omg this place blows my mind it's so awesom I just love the staff they are so friendly and helpful there's nothing they don't know about bathrooms
09:53 14 Mar 19
i have an upper limb disability and needed advice and guidence to get the right bathroom for my unusual requirments.. TW Thomas provided this, researching products for me and finding very specific items. They advised me on the practicality of my proposed bathroom plan. Their pricing was competitive and the products excellent quality. If you are looking for a bathroom to last with service and support this company far outshines and internet based options
18:56 12 Mar 19
5 star service from the whole team.We searched around and didn't find anything as good as they offered. We paid a bit more than what we planned however it was well worth it!From the planning to the fitting and quality of the kithen.The fitter which we had, Andrew Walters could not do enough for us. He is very friendly , reliable & a hard worker overall. He advises little things which really finish the kitchen, with the experience that he has.Be warned he is a tea pot mind lol.Excellent Service & very pleased with the end resultThank you to all the team!The Watkins family !
14:07 29 Jan 19
Very good work and my new bathroom is fab.
18:12 18 Dec 18
Thank you to T W Thomas for the supply of a high quality bathroom. Many thanks to Craig for his help and guidance given to us enabling us to make the right choice. Thanks also to Nigel for his help. T W Thomas were recommended to us by Tony Fisher (bathroom fitter) who we have known for many years and who has done work previously for us and friends and family. As always his work was of a first class service and finish. Excellent service all round.
17:52 14 Dec 18
we decided that it was time to finally sort our bathroom out so went to a couple of show rooms we then went to Tw Thomas then we introduced our selves to Adam with his expertize and advice we decided on the suite /wall tiles and floor tiles he then recommended an installer Tony fisher not long after tony made arrangements to come and take a look he then gave us a start date which we were very happy with.well a couple of weeks ago it was all finished and what a difference such a transformation.special thanks to Adam for all his help and advise and to Tony Fisher for installation what a craftsman would highly recommend both Tony and TW ThomasStewartcwmgwrach
19:34 08 Nov 18
Would recommend TW Thomas to anyone. Andrew T was fabulous throughout our bathroom refurbishment. He provided excellent advice on the fixtures/fittings and all items ordered were quality, competitively priced and arrived as ordered. Our fitter couldn’t speak highly enough of them either which also says a lot! Thanks again Andrew! 👍
19:31 24 Oct 18
Outstanding service and quality products.After purchasing 2 complete bathrooms and tiles over the last 2 years I can only thank you all at TW Thomas and commend Adam Tweed for the design of the Two bathrooms which was supply only.The 2 completed bathrooms have the wow factor.The after sales service is second to none. Any issues are dealt with promptly and efficiently without the need to contact the company's.I would highly recommend to anyone.
09:50 05 Oct 18
13:40 04 Oct 18
Modern excellent quality.
15:11 30 Sep 18
TW Thomas provided us with a suburb quality bathroom and helped enormously with the design and fittings. The staff are first class and are always prepared to help solve any problems that might occur. it really is a five star organisation.
13:53 24 Sep 18
Great to see a business offering such a wide range of product. There really must be something for everyone. Nothing is too much trouble for the staff either they were very helpful in answering all my questions
17:32 22 Aug 18
I can't begin to say how happy we are with our bathroom. You have delivered an outstanding service and nothing was too much trouble.. The choice of showers and products was brilliant. So much choice and well presented. Thank you to Jamie who designed the bathroom, he was professional and helpful. Give this man a pay rise. He deserves it.
07:17 16 Jul 18
The service be received from T W Thomas in designing and choosing the tiles and furniture for six bathrooms in a number of houses was first class. In addition the after sales service, when we had slight damage to some individual items (in one case eight years after the initial purchase) was quite exceptional. Would definitely recommend them.
10:09 09 May 18
When you have lots of decisions to make about a new bathroom or kitchen you can have complete confidence that at TW Thomas you will get the best attention, information and product to make your choices.I have bought both kitchen and bathrooms from them and we are delighted with the service and product.
07:10 01 May 18
Very happy with the quality of the bathroom suite. Staff are very helpful and welcoming. I would definitely recommend Tw Thomas
22:32 30 Apr 18
Awesome customer service throughout from design to delivery, nothing was to much trouble for them. All products they installed were top quality. A very professional servics right the way through from the design stage at the show room to installation. Never felt anything was to much trouble for them even when i suggested a slight alteration at the end.
13:05 30 Apr 18
Very happy with the quality of the bathroom and excelllent customer service.
12:27 30 Apr 18
Great price and service on an illuminated mirror for my en suite.
03:21 21 Apr 18
Amazing service at TW Thomas . We went to their showroom to get an idea of what we wanted and ended up buying everything from them - from the under floor heating system right down to the soap dish ! The service was outstanding . Really helpful cad images were emailed to us and every query was dealt with quickly . Andrew Thomas was incredibly professional and extremely knowledgeable - nothing was too much trouble . We highly recommend and would go nowhere else .
13:07 15 Mar 18
Excellent service from Adam in the showroom and fitting with the highest standards of workmanship from Chris and his team.
21:37 09 Feb 18
Experienced and friendly staff will help choose your new bathroom or kitchen.
17:28 08 Feb 18
One of the owners Andrew is pleasant, helpful and professional. He did the designing to completion of our bathroom. Great staff and good quality bathroom furniture. I highly recommend them and say don't waste your time looking elsewhere.
12:46 08 Feb 18
Amazing service , they always go the extra mile. Wouldn’t bother going anywhere else as they have or can get anything you need for that fab new bathroom.
12:34 05 Feb 18
great service from TW. They had a good selection of equipment and tiles and staff were very friendly and helpful. Nice displays to help visualise. Happy with the service for our ensuite and we just gone back and ordered a new bathroom suite as well!
21:16 16 Dec 17
New En SuiteWhilst I’m not a frequent writer of online reviews, on this particular occasion I thought I would make an exception in light of our very positive experience, having recently had a new en suite supplied by TW Thomas and installed by one of their recommended installers Tony Fisher.At TW Thomas we found a well laid out showroom with a good range of products on display, whose pricing we felt was quite competitive in the market. The staff were friendly and helpful, we met with Craig Davies discussing our plans and ideas which Craig then turned into a set of CAD drawings, providing us with a quote for the required items which we decided to proceed with.For installation we were put in touch with Tony Fisher who’s professionalism and knowledge was evident to us from the outset, providing a high degree of confidence that the planned works would proceed well, which indeed it did. Tony’s skill and attention to detail has culminated in a very high standard of finish, both my wife and I are delighted with the end result.Based on our experience and in our opinion we feel that TW Thomas, Craig and Tony are a winning combination, which we are so pleased with, we plan to return in 2018 and have our bathroom and cloakroom given the same level of upgrade.Thank you again, we are pleased to be able to support local business and professionals in return ourselves receiving great customer service and workmanship.
13:43 30 Nov 17
Steve Williams Plumbing (SDW) and his two sons were absolutely excellent, they made our experience of creating a fantastic new bathroom a sheer pleasure. They took my requirements along with the wonderful bathroom items that I had purchased from TW Thomas and provided a professionalism that went above and beyond, they treated the bathroom creation as if it was their own with precision and love. Josh's tiling is precise and such finesse. The End to End process from walking into TW Thomas to today has been easy to deal with and everyone was always there to suggest bathroom innovation and were professional. The process was not cheap but not the most expensive so great product, great service and we will be buying from them again. Thanks Andrew, Craig form TW Thomas, Steve, Josh and Curtis from SDW - Fantastic guys.
16:07 28 Nov 17
Great Service. We bought a Kohler suite 8 years ago and recently noticed a small crack in the sink. Made a call to Jamie and then emailed a picture to show the problem. I collected the replacement yesterday. How good is that?
18:42 23 Nov 17
Excellent service from the basic design stages through to completion.this is the second bathroom purchased here and would definitely recommend
14:01 25 Oct 17
I was impressed with their professional service. Apart from helping me choose a suitable new bathroom suite for my new home budget, they guided me through the entire process and even arranged the installation in time through their nominates contractor smoothly with no delays or extra / hidden costs. You get what you pay for, really happy with their 5* service & product quality for just 4* prices! Highly recommend them!
16:46 17 Oct 17
Brilliant staff, great products at the right prices! what more can I say!
17:53 05 Oct 17
Superb service from start to finish, Jamie Whitton was our bathroom designer, no pressure sale, very informative and gave us excellent advice and ideas. Jamie provided us with CAD images of the proposed design via e-mail and recommended an amazing tradesman Tony Fisher who transformed the design into reality. Tony is a true craftsman and promised us a first class service and finish, boy did he deliver, we now have a bathroom which feels like we're in a five star hotel every time we use it.
14:05 03 Oct 17
I cannot recommend TW Thomas bathrooms highly enough. From start to finish they made the process of designing two new bathrooms in my home effortless. There was a wide variety of styles to choose from and the product knowledge of the sales team was excellent. Deliveries were reliable and the administrative staff were all extremely friendly and professional. The after sales service is also excellent. If you are looking for professionalism and a personal touch when designing your new bathroom this is the place to go.
19:07 26 Sep 17
Good choice and knowledge staff
18:51 25 Sep 17
Exellent service for a quality product. Very friendly staff.
18:41 25 Sep 17
Excellent expert advice from staff. Quality products.
15:02 18 Sep 17
Excellent showroom with quality products and most importantly fantastic service from TW Thomas, myself and my wife purchased a bathroom suite with Jamie Whitton and we couldn't be happier. I have to admit, I am not the easiest customer to deal with but his customer service was impeccable and he catered for everything we wanted.I have purchased from online only retailers in the past but never again. The after sales with TW Thomas is incredible and the prices are very competitive, I will not go anywhere else in the future.
11:27 05 Sep 17
Absolutely superb customer service. Really knowledgable, friendly and practical advice on the planning and fully supportive throughout the entire delivery and installation. Probably the best company that I've ever had the pleasure to deal with. Their recommended bathroom installer is first class.
19:19 04 Sep 17
John Michael J.
16:19 04 Sep 17
We wanted to update and upgrade our ensuite shower room and called in at TW Thomas. We ended up looking no further!The range of choice interns of every aspect in bathroom design and fitting is second-to-none! We had a very personal service which included great advice and more importantly, we were listened to and every wish was accommodated.The design process was very enjoyable and thanks to computer aided software, we were able to get a very realistic 3D printout which could be adjusted quickly to take account of anything we decided to change.The fitting was carried out by one of the firm's approved tradesmen. The one we had was excellent! He carried out all the work to high standards and was as clean and tidy as you could wish during the fit. He even worked on Saturday and Sunday to get it finished in time for us to return to work and fitted any accessories free of charge.We are delighted with our new shower room and would highly recommend TW Thomas as a company you can rely upon to provide a complete service "all under one roof".Thank you for reading this. I hope it helps you if you are intending having some work done.
09:10 24 Jun 17
Superb customer experience from this local company. Price comparable with what we found on the internet with a lot of added value from the personal touch. We installed 3 new bathrooms and Andrew was a massive help, providing extensive knowledge and guidance along the way. He was very responsive to our many demands and always replied promptly and courteously. Would not hesitate to recommend this company.Lucio Massignani
22:47 18 May 17
08:21 17 May 17
Great range of quality bathrooms and staff could not have been more helpful - nothing was too much trouble
07:25 12 May 17
Fantastic place Nothing was to much trouble, all the staff was so very help full. There is so much choice, and the plan that they come up with was perfect for my bathroom. would definitely recommend to others and would definitely return in the future..
08:34 10 May 17
Caswell Bay Construction L.
10:44 07 May 17
Quality products with excellent service would highly recommend.
09:11 27 Apr 17
Excellent service and great bathrooms - price was comparable to internet but obviously the service and knowledge is far far better. Good communication with emails answered promptly.We had 3 bathrooms provided and they helped with the design and ideas as well.A damaged shower tray was delivered which was replaced immediately with zero hassle. Only regret is I didn't use their installers as well.
09:15 20 Apr 17
A Great range of products, ordered bathrooms for the whole house and a kitchen, everything arrived on time without any problems.Staff very knowledgeable and friendly with excellent after sales service.Top quality establishment and would highly recommend.
11:38 10 Apr 17
What a fantastic service we received from this quality bathroom supplier.All the the staff were extremely friendly and genuinely interested in providing us with the information we required to give us the best possible outcome.The after sales service was second to none and the quality product and service we have experienced means that we will never shop anywhere else for any bathroom products again. Thank you again look forward to completing our next project with you.
11:25 28 Mar 17
Really great service, from planning to installation of the wetroom! Would highly recommend
07:16 28 Mar 17
Andy and the team looked after my project from start to finish.Fantastic result at the end.Communication was great which is why I've written this review as the simple things are hard to come by nowadays !Thanks again allMartin Humby
12:15 23 Mar 17
Quality products and the best after-sales I have ever experienced. Keep up the good work Andrew and the Team!
11:41 20 Mar 17
Best place to purchase bathrooms in Swansea, All the staff are most helpful with designing and purchasing your new bathroom, excellent products with first class service, after sales service is also Top class :-)
14:24 09 Mar 17
Salesman Mr Jamie Whitton handled everything to perfection,from measuring up to choosing furniture,tiles and fittings.The tradesmen recommended by Jamie who carried out all the work were first class in all aspects of the job.The whole experience of the service supplied by T W Thomas is superb.A+++++
14:44 07 Mar 17
I would recommend using this place. I dealt with Jamie from start to finish and he was a great help. Thanks again for all your help!
22:12 06 Mar 17
T.w.,Thomas have the most amazing showroom, we have recently had a new house built and bought all of our bathrooms and fittings from them, Andrew and staff were extremely helpful to us, we can highly recommend them to anyone looking to buy bathrooms etc,. from Philip and Sheila lewis.
15:47 03 Mar 17
Everyone at TW Thomas was really helpful, patient and made choosing a new bathroom with floor and wall tiles into an easy, straightforward and surprisingly fun experience! I had anticipated getting a bit stressed out with it all but it was smooth and the virtual bathroom created from their software programme from the bathroom dimensions, allowed me to visualise what my bathroom would look like with the choices I had made. I cannot recommend TW Thomas highly enough.